They have terrible customer service. I requested exchange a surgical cap I got, and Kim told me to send her txt that mentioned my name and the one that I want to exchange. Since then, she've never sent me the one I want. I called her two phone number every week to get exchange process going. But, never gotten hold of her. One month later since I contacted Kim first time, I decided to contact paypal to get refund due to they never called me back and never sent me the exchanged one I requested. I don't think I've never purchased any product from Kim and neither of my co-worker. I won't recommend anybody this company. very unprofessional.