I recently started using Kingfisher airlines, as I have been using just Jet Airways previously. I feel should go back to my old days travelling in Jet.
As part of the promotions for Gold customers there are some promo codes released, with a lure of direct flights return bookings (free except taxes). If you try using the promo code on King Fisher airlines it does not list any direct flights, do the same without the Promo code, bang there are direct flights available.
These guys are such a cheat, and their marketing philosophy of capturing customers by cheating and then ripping off ...is classic...
Such a shoddy cal center...gosh...
Just be aware of getting trapped into such fradulent lures...
Thanks Jet and Go-air's of the world...Bye-bye Kingfisher...

Respected Sod.
My mother is a cancer patient & every month she has to go to del to get her medical check-up done. Always a member from our family accompanies her. This month we had some engagements & due tothat my mother had to travel alone, so we decided to get her ticket done in king fisher airline so that she gets good customer service. But today I realized that it was not a very good decision & it was the worst day of our life to trust KFA(king fisher airlines) & get my mother booked in the same. The whole incident goes like:
On 30th jan 11, my mother was booked on KFA flt no: IT-3135 from Del-Sxr under PNR :DHLMGB ticket no:0902469082333. Our family was continously in touch with my mom through her cell. And all the way we were assuring her that she will not feel our absence as she is travelling in a branded airline where customer service is a motto. At sharp 11:45 my mother reported at the counters & waited in the long queque & there was nobody for her assistance, I mean to carry her bag etc & guide her.when it was her turn to get the boarding card she was not accepted & was declared no-show for the flight. She could not understand the techinical term NO-SHOW & called us. We asked her to go to the staff & they will help you.But the disgusting part is that my mother was left alone there & there was nobody to guide her. We got in touch with your customer service toll free number but they said they cannot help untill staff explains the whole picture. After half an hour of counter closure your GSE Mr. Gurjinder was located by my mother as we were continously on line, we told our mother to make us speak to him. But he said he cannot talk to anybody. I was feeling my mother so hepless, as she was crying & literally begging your staff to speak to us. She did not know how to book another flight. Then I explained my mom to ask him book her on next available flight(that was next day) which she somehow managed. She had a very little money left afterher medical examination & some testes. Then that money she spend on way back to hotel & some hotel rent & next day fare to airport.
Next day when she reported at 09:30 to airport, she was informed that flt is xxld. That was not the least, my mom was asked to go to gate 44 where she was only pax from kfa & actually it was 9w counter there. I still wonder why my mother was send there. Was it to get rid of her.then my mother called me & said that I am lost as there is nobody to help me, I have no money left & I have a very little recharge in my mobile. She was crying & only crying. Even she had no medicines as same were in the bag & she had no idea where the same was & where she was send. We all tried to relax her as she was veryscared with whole incident. Then we tried to explain her to go back to kfa counters. My mother is a house wife & not highly qualified, so she hesitates to speak. When she reached kfa counters, she tried to explain to your another gse Ms Shalini that she has carcinoma, she is not well & wanted her to speak to us. But again your staff denied. I tried to call your del apt single point contact no but I am surprised even in that crisis that number was switched off. I tried to pacify my mother & asked her to speak to GSE Shalini again about her health problem maybe this time she will help. As my mother was holding the line while speaking to your gse I could hear every single word your staff was telling my mother. The answer your staff Ms shalini gave was that we are not here to to attend your personal calls, we are not your assistants. I was very upset & called your customer care toll free number, where they said they cant take complaints & I need to write it down to guest care (same can be confirmed from your cc).
My mother was very tense & she fainted due stress & mental torture by your staff . A pax nearby who was also travelling vy same flt helped my mother & spoke to us.I requested him to take care of my mother. It’s a shame on your part that your staff couldnot perform their duties well & an outsider helped my mother. And it did not end here, the worst part was when my mother was fine & tried to contact manager for hotel accomodation & taxi fare as it was flt xxln from your side, GSE Ms shalini did not allow that stating that she is manager moreover she added that she is not running a langar here. Ultimately my mom was not given anything & she had to sell her gold ring to spend 01 more night at del hotel & buy herself some water and clean food. Next day we decided to book her in some other airline as we could not afford our mother to go through that torture & humilation again. Trust me it was the worst decision of ours to book my moms ticket in such flt wher staff humilates & horifies sick & illerate pax. Moreover tortures them mentally. I will make sure that such mistake is never repeated& nobody from my friends, family, relatives & collouges travel by your airline. My mom is still in shock & god forbid if anything goes wrong trust me I will held your staff and your airline resoponsible. I will also make sure that more & more people get to know your reality. I would like to request your concerned deptt. to keep a person ready for enquiry with a contact source so that people like us can atleast expect some good service & help for our dear ones when they are travelling alone.
Thanks & regards
Shakira Maajid.
09419055558; 01942490222
491/2c Bilal coloney, Bemina,
Srinagar. J&K.

My brother, Kaustubh Agrawal, resident of Akola Maharashtra, travelled from Bangkok to Mumbai by Kingfisher on the 18th December After more than one and a half hours after clearing immigration at Mumbai on the morning of 18th December he and some fellow passengers were informed by the ground staff that their checked baggage had been off loaded at Bangkok itself rather none of the baggages were loaded in flight and the passengers were not informed about it until they reached mumbai. My brother Kaustubh Agrawal was categorically assured by the said ground staff that his bags would be delivered at his residence in Akola within 48 hrs. The bag had some watches, chocolates, perfumes and his important documents like marksheets and engineering degree, apart from all his good clothes.
Baggage were not delivered even after 6 days after arrival of the said flight in spite of regular follow up.

My contact Number is

9766004261

7276544608

As the documents were not available with him he was unable to attend an interview.We have to purchase new clothings and other things as the baggage was not delivered for 6 days.Also my father went to mumbai for inquiry where no proper answer was given to him.The Kingfisher officials were too rude to response him also it cost us expenditure of 15000 rs.I request you to look into the matter and grant me the suitable compensation.

In this connection the following points are material:

1. Passengers were told of the baggage off loading more than five hours after departure of their flight from Bangkok
2. No specific information about the misplaced baggage is available with any luggage handling ground person at Mumbai
3. No one from Kingfisher made a single call to him in the 6 days since detection of the incident explaining the true state of affairs and he was completely in the dark and running from pillar to post
4. No one in Kingfisher could provide the phone number of any senior official of luggage handling.
5. No escalation Matrix is available anywhere in the public domain to take the matter up with any higher authority of Kingfisher
6. The Kingfisher toll free helpline could not provide any information on the matter

We had booked three tickets for flight IT514 320 from Kolkata to Mumbai scheduled to leave Netaji Subash Chandra Bose International Airport on 12 Sept 2010 at 20:25 hrs. We had booked each ticket separately because we had used your Rs 500 discount coupon and had paid Rs. 3928 per ticket. For your reference, the details are as follows: Ticket no.090246798021 Booking Reference(PNR): ISGCPH; tckt no. 0902467927758- bkng ref(PNR): NAFVYR; and tckt no. 090246798156-bkn ref(PNR): MMIODL.However, we got a message from you that the evening flight on 12 Sept was cancelled and that we could be accommodated on the morning flight which didn't suit our purposes. So we requested cancellation of all three tickets and were assured a full refund. When we called on 27 August, we were given receipt no.0900470141235 and assured the entire amount for three tickets would be credited into out account within 5 working days.However, on getting our credit statement in October, we realized that we had received a refund for two tickets only. We called Kingfisher and were advised to file our complaint on your website which we did. After a month's wait, we noticed in our new statement that there has been no refund for the remaining ticket. Kindly let us know when we can expect the remaining amount. We look forward to a quick settlement of this issue.

I travelled on KF flt IT2122 on the 13th of Aug, 2010 from Hubli to Mumbai on seat# 02A and the PNR# GIBFQA. The irony was that some ground staff guys and gals I think are too over reactive to security issues that make them eventually look like bunch of clowns. I declared after scanning on my checked-in baggage that there were 4-5 hotel complimentary match boxes and a cigarette gas lighter. I then informed the person scanning the baggage that I used to smoke till about 2 months ago but gave up and these match boxes and the lighter was there from then. I also agree that the security issue is very important, but shouldn’t be used to just joke or make it appear as funny as is being done by persons lacking insight and identifying targets for focused needs. I was also checked again after leaving the security lounge for the cabin baggage twice in spite of clarifying to the female ground staff that I am not carrying any more match boxes and lighter. Moreover this re-check of cabin baggage may appear to the professional form the state police that they are not capable and vigilant. I have travelled all over the US and then I used to smoke, but was never targeted by their security for any reason whatsoever. There is also a point to note that the match boxes and the lighter was in my checked-in baggage for more than six months and during this period I would have taken 20 flights from Mumbai and back in Jet Airways, KF and Air India.

I know that Hubli being a very small airport do not have persons well trained but they have to rely on their individual abilities and do their best to show their abilities. I also find that their over indulging in areas not in their specialization makes them does look like jokers.

I hope you wouldn’t mind my frankness to having exposed the weakness with your employees in very small airports. But you would look into this matter in the right perspective for better trained persons and professionals employed in positions which involve the country’s security.

Rathin Kumar Das
Mumbai
Maharashtra