madam,
i wonder the working of kingfisher airlines &their prospects of bussiness promotion seems to me in shambles as is evident from their irresponsible attitude towards clients.I had got booked air ticket for mrs Veena Raina on 21st april, 10 forjorney from jammu to mumbai on 5thapril2010vide pnr no.NMDVZG.SCEDULED DEPT TIME FROM JAMMU WAS12.40&AND FROM DELHI AT15.40.WHEN I MAILED U for the clarification in the evening of 3-5-2010 i called toll free no18001800101 at 9.30pm and on08041979797 at 9.45 pm for the clarification of checkin at delhi i was astonished to know that the flight schedule has been changed& no body from ur concern bothered to inform me about all this & i would have never come to know this had i not called toll free no.and my wife would have met harass ment on the date of travel as she was travelling alone for the first time.all this did not end here i was asked to go for e -ticket for change in flight from delhi as dept time from jammu has changed to 2.15pm reaching delhi at 3.35 pm so u will not be able to catch 3.40pm flight to mumbai.accordingly they asked me to go for 5.50pm flight from delhi to mumbai with the assurance that check in will not be required at delhi, but when i received e ticket receipt they have written check in is required at delhi.
under such circumustances since my wife is travelling for the first time and knows nothing of delhi air port if any thing adverse happens to her king fisher airlines will be responsible & have to face the consiquences.
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From: Web_Booking KFA/BLR/CallCentre <
[email protected]>
To: Hiralal Raina <
[email protected]>
Sent: Tue, May 4, 2010 10:42:36 AM
Subject: RE: clarification of method of changing flight in delhi (RK)
Dear Mr. Raina,
Thank you for your correspondence to us dated 03rd May 2010.
We acknowledge your concern regarding the check-in procedure for your flights against your reservation of PNR # NMDVZG. With regard to the same, we would like to update you that guest can request for through check-in at Jammu check-in counter from Jammu to Delhi and Delhi to Mumbai so that the boarding pass will be issued for both of the flights and the baggage will be transferred to the next flight IT318.
For any further assistance, you may call our reservation office on the below mentioned numbers:
- Toll free ( India )-1800 1800 101(accessible only through MTNL & BSNL phones)
- Toll free ( India )-1800 2333 131(accessible only through MTNL & BSNL phones)
- Toll free ( India )-1800 209 3030 (accessible only through MTNL & BSNL phones)
- Gurgaon - 91124 284 4700
- Mumbai - 9122 6649 9393
- Bangalore - 9180 4191 9797 / 9180 66449400 / 9180 66117600
- Pune- 9120 27293030 / 9120 66243030
We look forward to welcoming you onboard Kingfisher Airlines.
Best Regards,
Reema Khan
Web booking team
Kingfisher Airlines
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From: Hiralal Raina [mailto:
[email protected]]
Sent: Mon 5/3/2010 8:45 PM
To: Web_Booking KFA/BLR/CallCentre
Subject: Fw: clarification of method of changing flight in delhi
----- Forwarded Message ----
From: Hiralal Raina <
[email protected]>
To:
[email protected]
Sent: Mon, May 3, 2010 8:34:25 PM
Subject: clarification of method of changing flight in delhi
Dear sir,
I have booked one air ticket from jammu tawi to Mumbai for 5-5-2010 in favour of my wife smt Veena Raina ticket No.0902467584206PNR-NMDVZG
Fromjammu flight no .is-IT3655 Aircraft-319 leaving at 12.40 reaching delhi at 14.00
From delhi flight no.is-IT336 Aircraft-321 leaving at15:40 & reaching Mumbai at17:55
Now i want to know from u whether the passenger has to again check in at Delhi or are u going to shift the passenger urself in another plane 7 whether the luggage will be automatically shifted to other plane at delhi.the clarification is needed because she is travelling alone for the first time