Dear Kingfisher team,

I am forced to write this complaint on a public forum because your website feedback form doesn't work.

I faced a very rude and arrogant officer of yours who refused to address my query at Mumbai airport on 9th July (20:15 hrs). I was informed that the boarding for my flight will happen at A9 when i checked-in at around 18:00 hrs. I have since been waiting there for nearly 2 hrs. Later i realised that an Air India flight is being boarded from that gate. So i, as any flyer would be, started running around to find the details of my flight.

I came across Mr. Aveneesh above gate number A8. I asked him about my flight details and he reconfirmed it is boarding from A9. When i told him that an Air India flight is parked there, he rechecked and told me that it is boarding from A10. I complained that nobody informed me of the same inspite of me being just 20 minutes away from flying out.

You should have heard the reply - "Sir, that is not my problem. Here the gate changes every few seconds. I cannot run around informing people, you should watch the TV". When i said that there was no TV announcing the same at gate number A9 he started raising his voice and arguing that he knows the place better."

Sir, I as requested by your information has checked in at least 2 hrs before the boarding and has been waiting at the gate for almost an hour. Do i sound like an illiterate idiot? When i say that there is no speaker to announce nor any announcements were made in that area about the gate change, should you address my issue or shout at me. I fly every month on a Kingfisher flight and now i promise i will never. I am posting this complaint across various platforms and consumer court. If you don't know to attend or least, speak to your customer - stop doing business. And i mean it.

Doulos Jose
Kingfisher membership number: 114689923.

Hi
we have asked for Thailand package from Bangalore to Thailand they had given us 4nights and 5days package which will go vis Kolkatta. Now they are telling they dont have return flight from thailand to kolkatta on 5th day so they will make it early morning 6am to bombay and we have to pay 3k extra for the same. this is not taken care during our money transfer. Now they are playing like tis and if we cancel they are asking us to pay cancellation charge also.
we had gone to many places via kingfisher this is the first time such a bad exp. the person handled is Lathika D'silva and contact number : Lathika D'silva
Sr. Travel Advisor,
Kingfisher Holidays.

Please help us how to take our money back which we paid 42k for 2 people..!!

Regards
Mangala