We recently requested a warranty kit from Kingsdown. We followed the instructions and took the pictures of the mattress and box springs.

I received a letter today that Kingsdown denied our claim. We bought the bed because of the 20 year warrant.

First I will tell you that we will never ever recommend or buy another one of Kingsdown beds.

Let me tell you why.

Kingsdown stated in the second paragraph that,

"As the manufacturer, we are concerned with the design and performance of the bed. Your warranty protects you from any manufacturing or structural defects"
Over the past month, my wife and I have woken up tired and with aching backs. That tells me something is truly wrong with the bed.

How is it possible that both of us wake up every morning this way? The bed is sagging. We can feel it when we lay in bed. We rotate it like Kingsdown suggested, we have the kingsdown box spring set and bought a new bed frame.

So my thoughts on their statement and their actions truly do tell me that Kingsdown does not care about our comfort. Kingsdown also stated that "comfort is not a warranted item simply because comfort is a mater of individual preference."

Kingsdown does not care that your customers, meaning my wife and I are not comfortable sleeping on their poorly manufactured bed. Kingsdown is not worried about our comfort? Seriously? Kingsdown is in the business of making people comfortable.

Sure the bed was comfortable for about a year. But now, I wouldn't call it comfortable, I would call it painful.
In their closing paragraph "We as a manufacturer do support our product and are concerned that the product does maintain it's integrity and performance for the time the manufacturing warranty states. Based on all the information provided to us, your bedding is performing the way it was designed to."

"The way it was designed to!!!???"

So after a year or two, the bed is actually causing us to lose sleep and put our backs in pain causing us to sleep on the guest bed instead of ours.

The Kingsdown bed was designed to work great for a year or two max and after that it performs horribly.


Horrible Bed. Painful Bed. Sleeping on another bed.

Our Kingsdown bed is useless after 2 years it sagged so badly that it caused back problems and had to be replaced.

There is no such thing as a perfect product but one of the best on the market is Kingsdown. I notice people keep saying they call Kingsdown. Weather you buy a bed sofa or tv you don't call the manufacturer, you call the retailer. In the last 6 years Kingsdown has sold 700, ooo sets of bedding(to NYC retailers) and I see a very small handfull of complaints. Most are happy with there products(about 99.85 %) I have 6 beds in my house and 5 are Kingsdowns. they are all fine and used every night. I have worked in retail for 22 years. Keep your bed clean and don't damage it and your warrenty is always accepted. pay attention when buying and realize you have about 30 days to exchange. Spend more than 5 minutes picking your mattress, it may be a good idea to spend at least a half hour selecting a product you use 1/3 of your life that you will have for up to 25% of your life...If you look for complaints your probably find some for every product known to man. look at consumer reports, rob report, consumer digest...these publications suggest they are best buys..I wonder why??!!!