The company is not associated with the BBB, which is one thing I should have researched before buying their piece of garbage vacuum cleaner.
The vacuum is tearing up my carpet, and not picking anything up. I have tried contacting the owner for 3 weeks with no responce.
I have contacted the courts to sue them, because they DO NOT care about the consumer. All they care about is pushing sales on this HORRIBLE piece of equipment that they call a vacuum cleaner.

I am so flustered on how retared the Kirby company is being. We came accross an ad for a free carpet cleaning and with having 2 dogs, a cat, 2 small children and a soldier for a husband we really could use the free carpet cleaning. So we set up an appointment for them to come out and clean the carpets for later that week. Soon after the lady got here we realized that it was not a free carpet cleaning she was trying to sell us a Kirby. At first we were trying to be nice and were going to hear her out just to the carpets done. After an hour of talk the lady realized she didnt have all the parts that she needed to do the demenstration and that she had to run next door by her partner to get them. We were shocked that this lady brought 4 other people with her to harrase our neighbors while she was at our house. It took over 3 hours for them to get to cleaning the carpets and were not finished till after 7pm. My husband ask what I thought about it and I told him it would be nice to have but there was no way we could afford it at the time. The sales lady and one of her friends that came over sat there for another 2 hours untill we could not take it anymore and my husband singed for it. The lady told us that we would have to wait a week to get one in but if we wanted we could have the one she used. She swore up and down it was brand new only used on our house bla bla bla so my husband was like fine just leave it. Well after I did an inventory on what was suppose to come with it I found out that a few things were missing. I called everyday for 2 weeks before they got back to me and the only reason they brought it out is because I told them one of my neighbors wanted there carpet done. After using the carpet cleaner on it only twice it broke. I have been trying to get ahold of them for the last 3 months to fix it because there is suppose to be a life time waranty on it. About 2 months after we bought our Kirby the new neighbors had fell for the same scam. They signed up for the free carpet cleaning and got a Kirby sales person. I watch a little bit of their demonstation and saw how completly diffrent it was so I asked the sales guy to come to our house and explain the Kirby to us, pretending we didnt have one yet. When the sales guy came over he told us the last people miinformed us on how to use the equipment, the rules of the contract and a few other thing we werent happy about. The biggest thing was he was selling his package with 3 times the amount of stuff for only $1100 the lady who sold us ours charged us $2700. When I call about the huge price diffrence I was told that the sales man that offered the deal was from a diffrent area code as them so they could charge a diffrent price. I was like well I dont want yours any more I want to return it and she told me that the policy states that you only have 3 days to return it. I am so diapointed in the Kirby for so many reasons and worn everybody and anybody walk away.

I bought a Kirby Vac just over 7 years ago.It is fantastic I am really pleased with the product and so far the service, it's been really very good. I bought mine from a friend who worked at the company in Newtownabbey she doesn't work there anymore (long hours) but say she had a good time saying that when she was there (younger and single) that it was work hard play hard.

She said she was treated good and didn't see any scams. The person who posted the complaint really sounds like someone with a grudge. You cant please everyone all of the time. I think you shouldn't name people unless you can validate what your saying about them THIS IS WRONG.

Any how I've been really happy with the kirby and the service.

I was recently bombarded by a couple of Kirby sales people. They asked me if I wanted a room in my home to be shampooed for free. Of course, I said yes, thinking that they were a new carpet cleaning company in the area. I let them into my home, then they started a demo of the Kirby. I admit this is a good product but I don't think it is the ONLY product. The sales rep said that if he sells the most vacuums then he gets a Rolex watch and a trip to somewhere outside of the US. After about an hour and 40 coffee filters on my floor, I wanted the vacuum-it was a good cleaning product. He told me the price-$2499. I told him it was too much and he 'called' his manager, on my phone by the way!!! Very rude tactic.. The 'manager' took off $100. Then I told him that was too much. He called the manager back and offered me $2300.00. I told them that I had to shop and compare other models and price points. They told me that the price was the lowest and if I bought it later it would be for the 2499 price. I wrote a check, then the next day stopped payment and canceled my transaction.

The smarmy sales guy, the canvasser, tried to shame me for canceling the contract. He tried to shame me for causing his sales person to be eliminated from the contest. I say shame on you, kirby for teaching these people these underhanded, dishonest, and classless sales tactics. The reps must let people make up their own minds on their own terms. Because of this awful encounter with the Kirby people/products I will never consider a Kirby vacuum. I am also shocked that with the way your sales reps misrepresent themselves and the product that anyone has ever bought a Kirby!!!