In early January 2011 I was called at home and told that I had won a free carpet cleaning in a draw from this company. I scheduled the appointment and the man came and cleaned my bedroom carpet for 4 hours. During this time he tried to sell me a Kirby cleaner. When the carpet was dry I noticed that no stains had come out and the carpet, which is pure wool was all frayed. I called the company who came and inspected it. They tried to tell me that my carpet was not wool. So I gave them the name of the company who purchased the carpet and it was confirmed it was wool. Kirby then had another cleaning company come out and inspect the carpet. This company confirmed, as did the company that I purchased the carpet from that my carpet was damaged beyond repair. I wrote to Kirby of Missoula and gave them an estimate for a new carpet. To date they have not contacted me. This is a dreadful practice and I am surprised that companies are allowed to do this. I would like advice as I am unsure what to do next.

B Trainer.

The first thing we did wrong was to allow them to come in our house. The head man came in and then acted like it was his house. We couldnt get a word in edgewise because he was talking all the time. But he got in and then he brought another young man in and then he left. We told him several times that we could not afford the sweeper. But they just kept hounding us. Their starting price for it was $2897.00 After hearing the price we knew we couldn't afford it. But the boss came back and said they would drop the price to $2250. Again we told him we could not afford it. He left again but came back later. Which brings up another problem. He did knock on the door when he got here but my husband didnt even make it to our kitchen and the guy just walked in. That really made me mad. Then he said he would lower the price to $1500. Well we said the same thing again, and he left again. But when he came back the last time, he told us they would drop it to $750 and offered us $200 for our vaccum. But also added that they would take anything we wanted to give them that we wanted to get rid of. I finally got sick of all of it and left the living room and told my husband to get rid of them. Well they still didnt go so I called the police. But they left right before they got here. We also found out that the weekend before the police had been called because they were in another town close to us and had spend 6 hours there. NOW THAT IS RIDICULOUS!!