Repair man was on time. He took approximately 1.5 hours to locate a "loose connection" to the compressor of the ice maker and once he tightened the wires, the ice maker worked fine. I was told that a service call would be $65 and the fix required NO PARTS at all. The unit is under 5 years old. I was expecting a bill for a little over $100, but they hit me with $221. I called both Kitchenaid and A&E and got the total run around. No one there could do more than read from a script regarding pricing. The offered to give me the ADDRESS for Sears if I wanted to send a complaint there. I will NEVER buy a Sears product again due to this TERRIBLE CUSTERMER SERVICE experience. I made at least five calls and all were a waste of time.