So, having purchased a top of the range Esspresso machine from Kitchen Aid, two months out of warrany, I am sat in my Kitchen, and thank god I was, when said machine started to smoke and burst into flames. This is not good, I thought, and contacted Kitchen Aid who promptly arranged for collection to 'service' the machine, with a normal 10 day window. Five Months later, having been informed that the machine was behond repair, having chased several times to be told 'awaiting parts from the US', I finally get the New machine.

This morning I plugged it in, added the water and sat back waiting for magic... Nothing. Lots of noise, whirring, clicking, spluttering, but... No water. It would appear that the during the manufacturing, some idiot must have forgotton to connect the hoses to the pumps. At least that is my assumption without opening the damed thing up.

So. Kitchen Aid. This has cost you:
- One new order for a mixer
- One new order for a grinder
- One new order for an ice cream machine

And... Money, as I fully intend to make sure that you pay for my waisted time.

This is the first ever time I have posted to such a BBS, and this only goes to show just how miffed I am with your rubbish products and services.

On 12/30/2010 a Kitchen Aid customer service representative gave me the number of Able & Ready Appliance. An appointment was made to see if they could repair my refrigerator before I purchase a new one. The appliance has not been functioning properly since it was approx 15 months old it is now 9 years old (Kitchen Aid was contacted when the appliance first broke I was told they could send a service rep to fix it since it is out of warranty). After reading different reviews on the internet I concluded that the door wiring would have to be replaced for approx 800 dollars. I decided to not pursue repairing the appliance at that cost.
Years later I decided it was time to buy a new refrigerator but before I spent 2500 dollars I thought it would be worth call in a rep for $75 dollars. He arrived on 12/31/10 at approximately 12:00 pm he looked at the appliance and smiled and said you know there were electrical problems with this model He tested the wiring and it shorted. I explained to him that that was the noise we hear from time to time. He called KA customer service then spoke to them. After hanging up the phone he said that KA use to offer assistance on this model for up to 60 months, but since you appliance is over 5 years old I would be probably out of luck. He recommended I call KA customer service for information. I asked him what the cost to repair the appliance is and he said 700 to 800 dollars, he then said I would be better of purchasing a new refrigerator.
As soon as he left I called KA customer service and spoke to Julie I asked her for her last name and she said I am not allowed to tell you. I explained the situation mentioned above to her and she said there is nothing she can do to help. When I told her I research different blogs on the internet and I think there is a problem with the model because it’s sparking and it seems to be a safety issue. She told me it was not a safety issue because KA has no knowledge of electrical sparks on their products, she also went on to tell me that the blogs are just opinions and mean nothing, she also told me that the guy who came to my house was trying to overcharge me for something that does not need to be fixed. I told her that KA customer service recommended him. I then asked to speak to a manager and she asked me 5 times what I was going to ask him. I finally told her I would be discussing my refrigerator with him. After waiting 40 minutes a mangers named Frank got on the phone and I explained the situation to him plus my reason for asking for him. He quickly cut me off and said there was nothing he could do. I said okay but I just want you to know that I will never buy another Kitchen Aid product and I will never recommend KA to anyone I know. I also told him that I would be telling anyone who will listen to how I was treated by KA customer service. He then said you think I don’t know what you are doing; he then said you are threatening me so we fix your refrigerator. I disagreed with him and then told him that I have no interest in having my KA appliance repaired for free. I then asked him if I was still threatening him. It was quiet for a couple seconds. I then told him that I will be writing a letter to management to discuss how I was treated by their CUSTOMER SEVICE DEPARTMENT. He told me that KA documents everything and he will be waiting for my letter. I then told him then you should have record of my previous calls years ago regarding this issue. I then ended the phone call.
I am sorry I have to write this letter and I hope that someone at Kitchen Aid cares enough to write me back with an apology for the treatment of a customer by the Customer Service Department.
Thank you
Thomas J Flynn CPA
[email protected]
201-804-0577

Have a KitchenAid Superba microwave and convection combination built in unit. High end - all stainless steel in and out. Bulb burned out on microwave.

Called Kitcheaid help line to learn how to replace bulb because it wasn't obvious. Learned it had to be done by an authorized technician and they would book an appointment - $75 house call, at least $75 service cost, and over $20 for the bulb.

Ended up hiring local authorized agent and paid $100 service and $15 for the bulb. Turns out that to change the bulb one has to take trim off, pull the entire unti out of the wall, take a few wires off of the control panel and then move it aside, then reach in to replace the bulb.

Should have been able to buy the bulb for $8 and replace myself, but poor design doesn't allow. KitchenAid was not sympathetic and even tried to overcharge for the repair. Very disappointed.

I finally saved up enough to buy an expensive well made food processor. I looked at alot of reviews and finally went with a kitchen aid 9 cup food processor based mainly on cook's illustrateds review. I wish I hadn't! I use it mainly for pie doughs and other types of dough. The problem is the flour gets stuck in the lid or other things like sugar, so when you take the top off it spilss over everything! And also when you take the bowl off it actually isn's sealed right and spills down the middle making a huge mess everywhere, even, y old black and decker which was so cheap never had these problems. I hate it!!!

Item purchase plass oak lawn July 04. Upon heating dinner plate heard an explosion. When opening door a metal piece fell out and door was heavy.

When calling customer service asking if there is a recall I was told no. They've never heard of this happening.
This I feel is a manufacturers problem and should not have happened. Repair is my cost of one hundred ninety dollars ninety two cents.

Spoke with jamaela in michigan and she repeatedly tells me it is out of warranty. Warranty or not this is unacceptable.

This is a safety hazard and may cause serious harm and injury to someone. Seniors, young children old enough to use a microwave, or someone with compromised health issues.

The response from kitchen aid is not beneficial to the consumer and they should be held accountable for the product.

Hope to receive an answer that will help guide me through this fog of "it's out of warranty".