We owned a regular Kitchen Aid stand mixer for 13 years and LOVED it, but when we decided to upgrade to a heavy duty lift-stand mixer we were in for a very big disappointment! Regretably, we gave away the first mixer and theirs is working better than our new one! I DO NOT RECOMMEND THESE 'HEAVY DUTY MIXERS' TO ANYONE who likes to cook using whole wheat. They can't handle double batches of 100% whole wheat bread. They can't handle the food grinder attachment for grinding wheat sprouts, or making whole wheat pasta. At first it handles dough beautifully, but the gears start 'popping' after a year or so, and by then your warranty is expired. Having used a smaller Kitchen Aid mixer for 13 years, I did not worry about changing my dough recipes. I didn't see in their instructions that I could not use 100% whole wheat until it was too late. It's very discouraging to spend $400 for a mixer that can't do any more than the smaller, less expensive, models. These are NOT heavy duty mixers. You have to 'baby' them more than the smaller mixers. BEWARE wheat-savvy-cooks...This is NOT the appliance for you. The repair center says it will be a minimum of $75 or so to fix our gears. PLUS, I can no longer make whole wheat bread (I must use white flour too), and I no longer dare use the food grinder attachment (which was $75!) because I don't want to go through this repair again!

MY ARTISAN MIXER LITERALLY EXPLODED OUT THE BOTTOM WHEN I WAS MIXING EGG WHITES-FIRE AND SPARKS EVERYWHERE!

IT WAS JUST OVER ONE YEAR OLD. IT COST ME $96. TO FIX.

I WROTE A LETTER TO THE PRESIDENT OF WHIRLPOOL NORTH AMERICA, MICHAEL A. TODMAN AND TO THE GENERAL MANAGER OF WHIRLPOOL CANADA, ELI FEDERMAN.

GUESS WHAT FOLKS, NOT A WORD FROM ANYONE IN 5 MONTHS.
I' M NOT SURPRISED. I WAS WARNED BY THE REPAIR SHOP OF THEIR ATTITUDE.

MY MIXER IS FOR SALE. I WON'T HAVE ANOTHER WHIRLPOOL PRODUCT IN MY HOME, EVER AGAIN.

we bought a brand new Kitchen Aid refrigerator and had it installed on June 1, 2008. 10 days ago, the alarm which alerts us when the temp deviates from the normal setting. A rep came out a day later and said the main board needed to be replaced. It would take a week to get in. We scheduled an appointment for today. We went out of town to return to a fridge whose alarm goes off every 5 seconds. We've tried everything to get the alarm off including turning off the fuse. Nothing works.
Now I'm told that it will be another 2 days to get the part. Meanwhile, we have to live with the constant sound of the alarm, every 5 seconds. It is clearly a defective item. I've talked with Kitchen Aid & they don't care at all about this situation. The item is clearly defective. Both techs were completely perplexed by this issue.
Bottom line-STAY AWAY FROM KITCHEN AID PRODUCTS

I really wish I would have seen this site years ago. My husband & I purchased our appliances April 2007 from the Bad Boy store in Whitby. These included a side by side fridge, a gas stove, a dishwasher and an over the range microwave. It took us until last week to have the microwave replaced seeing that the original one had a fan with a burnt motor from the time of purchase. Over the past year we have made at least 2 dozen phone calls to the manager, customer service, the service dept, the repair shop that was supposed to fix the problem, and to Whirlpool( Kitchen Aid). We were constantly given the run around and I lost track as to how many times the buck was past to someone else.For a business who uses the logo "Nooobody Does it Better". This is false advertising cause everyone else seems to do it better. I can't believe that it took us 2 week short of an entire year to replace something that was sold to us in a defective state. Please, I beg of you, if you want good service and quality shop elsewhere.

On 3/24/08 a service repair person determined that the Kitchen Aid wall ovens were in need of parts including a control panel to make the ovens operational. He entered the information into his computer with the serial numbers for each part. He told me that it would take 7-=10 days for the part to be delivered to my home and he proceeded to make an appointment to return on 4/4/08. I received a call from A&E asking if I had received the part yet and I responded no so that person said that she had to cancel the appointment and then she told me that the part was on back order and would not be shipped before 4/25/08. This is totally unacceptable as I do not have a working oven which I need especially that the holiday of Passover begins on April 1 9th and I must cook for my family and guests. This is a most important religious holiday for a Jewish family. n

I have spoken to A&E, Kitchen Aid and the warranty company and they all tell me the same story which again is unacceptable. In an era of computers and immediate communication why did A&E wait nine days to inform me that the order is back ordered? Kitchen Aid tells me that the part is being manufactured and that they wait until they have sufficient amount of a particular part and then they will fill an order. They also tell me that if my ovens were under warrantee, not under an extended service contract that I would be able to receive the part sooner. What kind of a business is everyone running. What it a consumer to do and what recourse can be taken. I refuse the just take the answers that have been given to me and I hope that I receive a response from you by return e-mail or in writing. The parts that need to be delivered are as follows:
Thrmst-fix 22 664 4452223 1
Fuse thrml 22 664 4456654 2
Trim-oven 22 664 4448478 1
Sub Panl-cont 22 664 8300375 1

Please look into this matter and inform me that you will be able to expedite this matter.


Sincerely,
Irwin M. Bressler