A few months after purchasing the piece of metal that connects the Microwave motor to the turntable broke. A&E has not been able to fix it:
For appointment 1 I took off work. At appointment time the service technician called, saying that he was backlogged and would be a few hours late. In mid-afternoon he called again saying that he would not be able to make it that day and that we had to set up a new appointment through Kitchenaid's 800 service number.
The next appointment was a week later. Even though we had described the problem clearly, the service man could not do anything about the problem other than confirming that the part was indeed broken and that a new part needed to be ordered.
About two weeks later (instead of the promised one week), A&E servicemen showed up to fix the Microwave oven. They did not know how to do it. They called there support department several times, but were never able to talk to anybody who could help them. They were often on hold for 20+ minutes and when they got through the support staff would hang up on them. So, they said that they had to take the whole unit out, but only after we signed a waiver clearing them of any damage they might cause with the removal and reinstallation of the Microwave-Oven Combination. We refused to sign this waiver and the servicemen left without fixing the problem. Now, about a month later, we are back to square one calling the KitchenAid 800 number.
To be continued ... but beware of KitchenAid's warranty and its service provider A&E Factory Services.