KitchenAid Dishwasher
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Category: Home & Garden
Contact Information
4110 east robin lane, Phoenix, Arizona, United States
Phone number: 480-515-9868
www.kitchenaid.com
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KitchenAid Dishwasher Reviews
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Lucia Apted
September 24, 2009
Repair technician servicing our area
I would like to submit a complaint about the technician that Kitchenaid has contracted to service our area. I put a call into the technician 6 weeks ago, he came out to look at our dishwasher and informed me that I needed a new control board. As we were going to be out of the country for three weeks, he said he would order the part and install it when we got back. We have now been back for 2 1/2 weeks. I have called him a number of times and am always told that the part is due in "today". I spoke to him last one week ago when he told me, again, that the part was due in that day. I contacted Kitchenaid directly and they informed me that the part is a stock item for them (I could have it delivered the next day) and that the part is still under warranty. It is totally unacceptable that I should have to wait for 6 weeks to have a part replaced that is readily available. I am thoroughly happy with the service I have received from Kitchenaid but I believe they should contract a different service company.
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JeffKa
September 9, 2009
poor quality- horrible customer service
I have had a Kitchenaid dishwasher for several years. It does not clean very well. It also has a design flaw- the door springs are defective causing the door to suddenly drop. It just broke for the second time. This same door failed last year and cost me $100 to repair. At that time, their customer service representative essentially accused me of being at fault- "You probably put too much weight on it".
I googled the term "kitchenaid dishwasher door and came across thousands of people with the same problem. When I contacted Kitchenaid this time, they claimed no responsibility, but as a "goodwill gesture" offered 50% off the part if I have a repairman fix it. The visit is $80 and the part is $20, so my $100 repair would cost $90. I purchased the part separately and will need to waste an hour of my life fixing Kitchenaid's defective product. I have a Kitchenaid refrigerator and microwave and have had problems with both.
I have yet to come across a company that is more short-sighted and hostile to consumers. I will never, ever, purchase another Kitchenaid product.
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November 12, 2008
Faulty design
My husband and I purchased a new, $900 KitchenAid dishwasher in June 2006. For the first 12 months, it worked beautifully. Then one month after the warranty ran out, it stopped cleaning the dishes. After a full cycle, they were filthy -- full of debris and stained -- and we were doing nothing differently than before. It took two repairmen (and $450) before we diagnosed the problem, which was twofold.
First, the soap dispenser was not latching properly, so the Rinse Aid poured out. There was so much residual soap foam in the dishwasher that it took hours, many cycles and many towels to clean out.
Secondly, we discovered that during the majority of its cycle (over an hour), the machine did not drain out the dirty water. It would pause, then resume cleaning -- with the dirty water! The problem turned out to be a faulty control board, which we found out (from doing internet research) that other KitchenAid customers had also experienced. We had a repairman install a new control board and the dishwasher worked well again -- for another 12 months. Now we are once again having the same issue.
When you spend $900 for a high-end dishwasher, obviously you expect it to last more than one year. We sent an email about the problem to KitchenAid and got the standard "sorry you've had a problem; I'm sure you won't in the future" response. No offer to compensate us for the repair, or acknowledgment of the faulty part. Clearly, we won't buy a KitchenAid dishwasher ever again.
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August 8, 2008
Scam and fraud
These people are SCAMMERS!!!
We caught this dishonest company and their technicians right in the act today. We called in for service and two A&E (Sears) Technicians were sent over to check out our KitchenAid Model
#KUDI01FLWH dishwasher that wasn't heating up to dry the dishes.
First thing they did was to test the heating element with a ohm meter and they stated that it
tested out good "supposedly per them and their equipment".
Then they went on to state that our issue was with the amount of dishwashing detergent we were
using and that we shouldn't be filling the canister all the way full before closing it as that's
using way much too much detergent causing too much suds.
Then they went on to the water temperature. They filled the dishwasher with a small amount of
water and tested the water temperature with their tester. According to their measurement they
showed us it tested only 80 degrees which is what they stated was all of our problem with the
dishwasher not drying. The technicians stated that the dishwasher needed to have water temperature of at least 120 degrees in order to produce enough steam to dry the dishes, and that the dishes
would also have water spots and not get as clean as they should if the water coming into it wasn't
hot enough. We stated that the temperature had to be hotter than 80 degrees because the water
heater is turned up to 120 degrees or higher and the water right in the kitchen sink and showers
and tubs are HOT. We asked the technicians to test the water temperature in the sink right next to the dishwasher because it was extremely hot and they tested it but again their meter only should it at less than 80 degrees.
Well, here's the SCAM folks . . . we pulled out a few of our meat thermometers from the kitchen
cabinets and placed them in the sink right in front of the A&E technicians and guess what? That
water temperature tested at 118 degrees and rising!!! Eventually it went above 120 degrees!!!
Those A&E technicians didn't know what to say!!! Their eyes got huge and there mouths started stuttering and all we heard was "well maybe we have a faulty test meter". We said, "here - we have three more thermometers . . . you want to test the temperature with another thermometer? After that we politely asked them to pick up the faulty (scam equipment) and exit out premises.
Needless to say, for your own sake, DO NOT TRUST what you are told by any A&E (Sears) repair people
. . . unless you want to be SCAMMED.
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February 29, 2008
Broken dishwasher
This has been an on-going issue for the last 8-10months where I have been calling my service protection company who calls A&E to service our broken dishwasher. Each time a rep comes to service this dishwasher they suggest a new thing. They say to me that nothing is wrong with the dishwasher, but how I load the dishes is the problem. I am told, the detergent I use is not the right one. How I load dishes is wrong or I do not use the correct cycle. I need to wipe the inside of the dishwasher or use rinseaid. I need to add frozen lemonade to clean the in side of the dishwasher. I have followed all their directions and yet the dishes keep getting worse and worse. IN fact the last 2 rounds pretty much the entire load was dirty. The dishes have stains that weren't even on them when I loaded them. Go figure... I have spent countless hours now waiting, scheduling and re-washing dishes. Not sure where to turn...
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November 28, 2007
Multiple breakdowns heating element, fuses, soap do wont open the list goes on & on
Purchased the dishwasher in 2001. we were shopping of a bosch, the sales person told us a kitchenaid was much better HUH! Since then we have atleast 2-3 service calls a year. the heating element has gone out, it blows fuses, the hinges have gone bad on the door making it way "a million pounds" now the soap door does not open. the water. its been one problem after another. you would think after spending 900.00 on a dishwasher I would not be having all of these issues. MAYBE i SHOULD HAVE JUST WENT WITH A 300.00 GE!!
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