About 5 years ago, I bought a Kitchenaid Superba side-by-side refrigerator/freezer along with a wall oven & microwave. They've all broken - some more than once. I will never buy Kitchenaid again and warn you not to either. Within 6 months, the plastic on EVERY ONE of the shelves in the fridge cracked; I had to get all new shelves. Then the springs on the microwave door broke - I fixed those myself. Then the microwave light went out - it will cost ~ $150 to replace this little LED light because the whole unit has to be taken out of the wall. Next, the oven lock froze when the keypad reset itself (for no apparent reason - not a power outage). The latest is the cheese/meat drawer broke and needs to be replaced. Unbelievable junk.

Where to begin: In late 2008 purchased home built in 2003 with all top of the line KitchenAid appliances.

Problems with the dishwasher:
(1) the springs broke - every time I opened the door it would come crashing down. Most of the time I remembered to hold the Very Very heavy door and slowly lower it. But sometimes I didn't. Happy it never crashed on the head of the kids or (if I had a dog) the dog. Cost to repair - $120.
(2) Dishwasher leaks all over floor one night. Rubber on sides has disintegrated. Cost to repair $60
(3) Dishwasher drying cycle doesn't work. The good news is the energy saver drying cycling works (as well as you would expect an energy saver drying cycle would work). So I use energy saver then leave the dishwasher open for a few hours and then use a towel. Cost to repair - who knows, I am not putting another penny into this piece of junk.

Problems with the stove/oven:
(1) the door doesn't close. it was designed in such a way that it doesn't close all the way. the "close door" light continuously flashes and heat escapes. Each time I cook, I can smell gas and I never know when my food will be done. Cost to repair - got one estimate to replace the door but was told that it probably wouldn't fix the problem. So cost to repair is the cost of a different, better brand of appliance.
(2) the other night I was cooking and my 3 year old called me over to help her with her legos. I was away from the stove for about 45 seconds when I heard a pop, followed by a cascading sound of falling glass, followed by many more pops. The glass piece at the back of the stove shattered into thousands of pieces because it got too hot. The little pieces of glass were stuck to the metal plate but as they got hotter, they came shooting off the metal piece. The mashed potatoes and broccoli on the stove all had to be thrown away and we only had chicken which wasn't done for another 40 minutes (see (1) above).

KitchenAid customer service is no service at all. I had a minor issue with Kohler - called customer service and didn't even have to ask for anything. Just told them about the problem and Kohler offered to send out a replacement piece. Now the faucet is cheaper than a dishwasher and an oven. However, I think the main reason KitchenAid is not as accommodating as Kohler is the fact that they have these problems - A LOT. So if KitchenAid were to satisfy their customers, they would be out of business. It is more cost effective to make inferior products and employ "No" people to work for customer service.
If I had a choice of buying appliances, KitchenAid would be the Last on my List. Go with something else.

I have KitchenAid refrigerator KSRG25FKST17 side by side and it is not quite 5 yrs old. The compressor has started making LOUD clunking/clanging noises for 5-10 seconds whenever the compressor shuts off. I can produce the noise by rocking the compressor on its rubber mounts with my hand. It also sometimes makes wheezing, squeaking noises.

I talked to KitchenAid and they said the compressor is not considered bad as long as the unit is cooling on both sides, which it still is. Warranty on compressor is for 10 years.

Do I have to put up with this for as long the compressor or refrigerator lasts?

I purchased a kitchenaid stove 6 years ago and shortly after I purchased it the oven kept turning off. At the time, I had an extended warranty from PC Richards for 5 years. During the 5 year warranty it was serviced for this problem about 5times. After the warranty expired I was still having the same problem and I have spent hundreds of dollars in repairs and I'm still having the same problem. In the middle of cooking the oven will just shut off. I am frustrated and I called kitchenaid and they say all they can do is send a repairman and charge me for the call. Do you have any suggestions. Personally, I think they should give me a new stove.

I purchased the three piece pasta roller and due to my own misuse I broke the flat sheet pasta roller. I tried to purchase only this piece and was told I had to buy all three - again. How ridiculous! The Customer "un-Service" department was no help at all. I wrote letter to both Kitchen Aid in Canada and the US over 2 months ago and have not even had the courtesy of any kind of response. The reason I couldn't buy only the flat roller - it was against company policy. That's a bit lame in my opinion.