I sent in all the things required to Kitchen aid to receive my rebates, I received a letter stating I did not send in a cash register receipt. I had bought this on line and received an email from Kohl's that they recevied my order. I am sending more info in and hopefully will get my rebate back.

Whats up with this? I think its a scam!!! Beware buying a Kitchen aid mixer and hoping you will get the rebate and the free recipe book and subscription to a magazine. I also cut out the UPC code from the box!!!

I have reached out to many companies over the years but have never had a worse experience than I recently had with KitchenAid. Horrendous customer service pretty much sums it up.

I purchased a 7-cup KitchenAid Food Processor during the summer of 2010 at a local Bed, Bath and Beyond store. I only used this processor a few times when the handle of the plastic bowl broke during normal use. Pieces just came off in my hand making the unit unusable since it must lock into the back to operate the unit.

I contacted KitchenAid customer service in early December 2010 giving them the model number and purchase information, I also explained the bowl was defective and asked how to arrange a replacement since no product should come undone… especially after light use.

It took THREE WEEKS before they wrote back to me. Instead of offering help or to make the situation right, I received a curt two line response telling me I was welcome to ORDER a new bowl for $39.99 and gave me a link to their webs site where I could place my order.

I was taken back. No apology for the defective merchandise or weeks taken to write me back, just a sale pitch to pay nearly $40 for an item that should not have broken to begin with. I wrote back immediately received absolutely no response.

I then wrote the Better Business Bureau to file a complaint. While the BBB has always been very helpful, KitchenAid continued to be rude and indignant right in the face of myself and the organization. They claimed my unit purchase during the summer was “years old” (calling me a liar) and that without me finding me proving where and exactly when (date, time, etc) I purchased this unit, they would not offer any help at all.

Again, stunned. Not only did they take weeks to respond to my original inquiry, never responded to me a second time and not once made an apology for their defective item, they we calling me a liar about when I purchased the unit instead of working with me to resolve the issue. I responded explaining again that this was a plastic bowl, should be replaced at no charge and the $40 replacement price of the bowl was more than half what I paid for the entire unit. I also stated I would never take time to reach out to a company on several occasions has I not purchased this machine when I said. My time is much more valuable.

I had hoped my final letter would awake their sense of right and wrong. No such luck. They responded today to the BBB with another curt message (unsigned) saying it was “the customer’s responsibility” to provide them with the information they demanded. They ended the message with no further comment. As far as they were concerned, they were done with me.

I have never in my life experience a more poorly run company nor customer service organization. Weeks to respond to customers looking for help, followed by endless debate and calling their customers liars instead of offering assistance.

My search of the web shows my experience does not stand alone. I hope all will take pause before purchasing ANY Whirlpool or KitchenAid products in the future. I certainly will. BUYER BEWARE!

Purchased range 5 years ago from Kitchenaid. Have had the control panel to work the oven, 3 times. 6 months ago 2 of the burners stopped working and now the control panel is out again. After 5 years and multiple service calls, only 2 burners left on the range...it will cost almost as much to fix or just get a new one...have had other ranges, that have lasted over 15 years...Kithenaid will do nothing...their customer service is unconcerning. Don't need to do business with a company that makes inferior products, but spends alot of $$ on marketing only to not stand by their poor quality.

I originally purchased a Kitchenaid Convection double oven, paid $2, 100.00 plus. This is a poorly engineered product and should never have been sold to any consumer. Cannot use the self-cleaning option on either oven, it trips a sensor which is about $100.00 to replace. The bottom oven door hinges are inadequate, we have had to replace them 8 times. Contacted Gwen at Kitchen-aid, offered to give me a few bucks off a comparable oven which they current distribute...$3, 100.00 Really, are you kidding me, I would rather cook in a dutch oven outside in the middle of winter than purchase any kitchenaid product again. Who wants to join a class action law-suit?

I too have had to put over $1, 000.00 into repairs of my Kitchenaid Convection Double Ovens. We cannot use the self-cleaning as it trips a sensor, we thought it was a fluke until we had to have the sensor replaced for the third time. In addition, the lower oven door hinges are engineered poorly. We have replaced them 8 times. We have begged for a solution to both, however, Kitchenaid response is, sorry. They won't recall or replace if it isn't a health hazzard. Why won't large companies stand behind their products?
I am considereing filing a class action lawsuit. Would anyone like to join me?