My credit card was incorrectly charged for a KitchenAid Extended Service Plan for our refrigerator on March 13, 2010. The card was charged on 3/15/2010. Called the Service Plan Administrator that day with a followup letter. Repeated phone calls to many different companies connected to the plan and all I get is promises for a refund. My credit card account has not been refunded the $361.97 as of May 18, 2010. I have never experienced such a run around in my 77 years on this earth. All I want is my money back. They continue to promise it will be taken care of but that has not happened. My question to them is how is it that they can charge my visa account in two days after submission but can not return my money in 65 days?? This is bordering on fraud. I have contacted the California Bureau of Electronic and Appliance Repair and Department of Consumer affairs to get relief on this outrages customer service. Richard

We purchased $9000 worth of "top of the line" KitchenAid appliances (frig, dishwasher, cooktop and micro/oven combo) on May 30 2009. They were installed the end of June and I began enjoying my dream kitchen. On August 22 the microwave quit "microing". Looks like it's working however nothing gets hot. Called for service and was told A & E Factory Service would be here August 31 between 8 and 5. Took the day off and they called at 1 in the afternoon to say they wouldn't be here until Wednesday, Sept 2. I agreed to that but when I went to mark it on my calender I realized I had to take my mother to the doctor that day. Called back and was given a date of Sept 9, again between 8 and 5. Their automated phone system is frustrating and when you finally get a person they don't have any history of your problem and you have to repeat the whole story. So we've gotten less than 2 months service out of a $3200 appliznce and have to wait over 2 weeks for service. They did say they were "sorry" which does me no good what so ever. It's the last thing we'll ever buy with the KitchenAid name on it.

My KitchenAid microwave touch pad went bad after it was purchased two years ago. KitchenAid scheduled an appointment with A&E Factory Service. Replacement of the touch pad took ten minutes and the total bill was $201.29 or roughly $1200/hr. If this cost isn't price gouging, I do not know waht is. I contact KitchenAid asking them to intervene and or advise customers of costs, KitchenAid does not want to know anything.

I spent $129.00 to buy a Kitchenaide 7 quart slow cooker, the one with a removable crock bowl. The first time I used it, the crock insert cracked. It cracked while "inside" the heating unit. I contacted Kitchenaide and they sent me a new crock insert. I used the new insert even more carefully, started the cooking process on LOW heat thinking a slow heat up might prevent it from cracking. NOPE! Again, the crock bowl cracked. I contacted Kitchenaide a 2d time and again, they sent me a new crock bowl. Guess what, that one cracked too! The inserts are made in Mexico. Kitchenaide probably paid 50 cents a piece to have Mexico make the crock bowls, and then they turn around and sell them to Americans for $129.00!!! This would, more likely than not, NEVER been an issue if Kitchenaide had manufactured the crock bowls in the U.S. When are companies in the U.S. going to realize that sending U.S. jobs to third-world countries means you have NO control over quality? SHAME ON KITCHENAIDE FOR SENDING U.S. JOBS TO FOREIGNERS AND, FURTHER, FOR BRINGING THAT CRAP BACK INTO THE U.S. TO SELL IT TO UNSUSPECTING AMERICANS.

I have a Kitchenaid wall oven less than 2 years old that has failed to work after a cleaning cycle. I have read several complaints about this, repairs will be the Thermal Fuse or Control pannel, caused from overheating during the cleaning process, Kitchenaid replies that is it not a defect.???