We built our home using entirely Kitchenaid appliances because they were touted as being "top of the line" appliances. To our dismay, our Kitchenaid micro/oven combo, (I'd be exaggerating if I said I used it 20 times) is now unuseable. The night of my Christmas party, I put the lower oven on 350 to heat up two cookie sheets of rolled tacos. All of a sudden there were sparks, smoke, and fire. The heating element shorted out and burned a hole in the bottom of the oven and ruined it. There was nothing on the bottom of the oven. I have never even had to clean the oven. Luckily we were right there in the kitchen or it would have burnt down the house! Of course because it is ten years old, no warranty or parts. I figured it cost us $250 per year to have a "high end" oven. I had a Majic Chef drop in that is still working in a house we sold in 1987. Kitchenaid did offer a 15% discount on a new one...really? I wouldn't buy Kitchenaid if it was the last oven made.