Kitchens Pro

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Category: Services

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United States

Kitchens Pro Reviews

Furious Customer! January 16, 2010

unbelievably bad service and follow-up

I placed, and paid for, my original cabinet order with Kitchens Pro in August 2009 -- and they STILL owe me a cabinet door. This is because several of the doors arrived with cracks in them and I have been trying to get them replaced for the past FIVE months... several times the replacement door(s) they sent were also cracked and had to be returned. I am still missing one cabinet door! This is because the last time they sent a replacement door, it was the wrong size! This was after several (I've lost count) of how many times Matt Carmona (their customer service guy, which is a joke), either gave me incorrect delivery times or their delivery guy never showed up at all. Matt completely ignores many of my calls and emails and only responds after I call and complain to someone else at Kitchens Pro. As I write this, Matt had PROMISED me their guy would deliver my missing cabinet door at 10:00 am today... it is now 1:22pm and the guy never showed up... and of course, Matt has not answered my calls or returned my voice mails. This is the worst company ever!!

Ian March 30, 2009

Bad service

On October 29 we sent some damaged drawer parts to the cabinets we received back to Kitchens Pro. Owner Matt Carmona said he would send us new one back because of the damage caused to them. We also did not receive shelves that were supposed to come with the cabinets as well as pegs for the shelves. Mr. Carmona said he would send us those too.

We never received it.

We called, emailed and were told that the package we sent was not received.

We checked with UPS and tracked the package number and saw it was received. Signed by M. Carmona

We call and call and we get the run around. " The manager's not here. I told you he would be back in 1-2 and hour. " This is what the customer service agent with mild attitude states.

All we want is our drawers and shelves - at least give our damaged ones back! We have a finished kitchen. EXCEPT for the holes were the drawers in our cabinets should be!