it was absolutely wonderful and was like the as seen on tv ads had showen but the one i was using broke as i was cleaning the tongs, i was so shocked that something that expensive could be broken so easily! You'd think they'd upgrade the materials or something!!??

Love the straightner but I first bought one around 7/08 and it shut off to never turn on again..returned it about 11/08, they sent me the return label but I had to pay $19.99 for another one in addition to the costly price I had already paid for it. I received a 2nd one 12/08 and on 4-18-09 it burned the piece of hair that was in the barrel and stopped working again never to turn on. If this iron only works for 4 months at a time and we have to keep sending in $19.99 just to get another one and the same thing happens...it just sucks. You would think with as many complaints that are here, they would have fixed this problem or at least looked into it.

Had this product for 6months. It worked great in the beginning, it was better than any other flat iron I had ever used before. The small complaint I had was it was almost impossible to keep it at your desired temp while straightening your hair, you fingers bump it and send the temps up. Then one day while straightening, it melted my hair, and I have long hair so it was very noticeable. When I looked at the temp window it was red and said "error". It then shut off and wouldn't turn back on. I don't want a replacement, I wouldn't trust a brand new one with ALL the other complaints out there. PLEASE DO NOT BUY THIS IT'S A HORRIBLE PRODUCT!!! The company needs to fix the obvious defect. Wait until Carmen Electra burns her hair off!!!

I bought the kiyoseki curlers about a week ago. I've used them 1 time and I absolutely hate them. I already own a Solia flatiron and should have stuck with what I know works. The kiyoseki irons buttons are an inconvenience. You can’t straighten your hair from pushing the *** buttons. It also scorches your hair. Don’t believe the nonsense about the supposed "minerals" that are supposed to make your hair shiny or the getup about keeping a style in humidity. They are no better than beauty supply flatirons. Go to folica.com and read the reviews sent by real customers. I’m sending this thing back refund or no refund.

This is the worst flat iron out there. Got the flat iron used it less than 10 days and it burned a huge piece of my daughters hair out down to the root! Then malfunctioned and never came back on. I immediately called customer service and told them what happen all I asked for was to return it and receive a flat iron that wasn't defective. So they said they would send me a shipping label. I waited 2 weeks no label called back in I spoke to a rep she did apologize and said she would email me a label and did I have any other questions I said OK I do. That’s when the *** began! I asked will I be given another 30 days to try the product since it did tear up before I had the chance to actually use it. Giving them the benefit that this product already damaged my daughter’s hair I was willing to give them a second chance. I was informed that I would be charged the first initial payment and they said no I wouldn't have 30 days again. Then I was MAD! I ask to speak with a supervisor, at first I was refused the right to speak to one but after about 30 minutes I had to get very irate and Stephanie (the Supervisor) finally got on the phone an she was no help very Rude and not helpful I had to argue my point with her about having the right to try the product for 30 days before getting charged and she didn't see it that way. She actually hung up after making her final point to me when I asked to speak with her supervisor told me no. So I finally after calling multiple times spoke with the Manager Rosa. She promised she would correct my account and make it right. this was on July 29 or 30th told me to call back the next day and tell her what I wanted her to do with my account because she gave me a couple of options. I did this the next day when I made my choice I was told I couldn't speak to her and was hung up on by a rep Angela I tried explaining that she told me to call back and her reply to me when I told her if she wasn't available that I would try back later WATEVER ! I mean what kind of place is this that their reps and supervisors have no training on how to handle Customers and have no telephone etiquette. So to say this is Aug 30, 2008 I still haven't received a return label still not been able to speak with Rosa the manager to fix my account and the second payment is fixing to be drafted from my account. This *** me off my advice to anyone is stay away from this flat iron. For 1 its junk for 2 they do not appreciate the people who are actually paying their paycheck! Without us buying products for the Tristar Company they won’t be a company .This is an awful company, and a terrible product. I think we all need to complain to the BBB. All file some sort of lawsuit against the company.