DO NOT DO BUSINESS with these people! Run now.
They installed our hardwood flooring improperly which VOIDED our manufacturers warranty. The floors are gapping, uneven, shifting and waving due to their FAILURE to acclimate our flooring. This is COMMON practice and they will not address this issue - for 9 months we have been trying to get them to answer our questions and make good on the warranties they advertised. They will not address their mistake and our warranties. They have not responded to us, the BBB or the Attorney General's office. They have lied to us and to their corporate office. These people are unethical and dishonest. They advertised two warranties which apply to our flooring and since we have brought up the issue they have corrected their website but we have proof. They owe us a new floor. They installed our floor incorrectly by their own guidelines, The National Wood Association's guidelines and the manufacturer's guidelines but keep lying about it. Do not do business with any of the Kjellberg locations you wil be sorry!
This is serious. Kjellberg's has broken FTC laws and they know it. We cannot even get a call back from these people. We will see what the judge has to say.
Horrible experience, faulty installation, poor quality flooring, false advertising of warranties, zero customer service or follow through, deceptive business practices. Unethical.