I purchased a 1/8 size violin for my 4 year old daughter. It arrived in a banged up box via fed ex. When I contacted customer service via phone, I spoke with a very nice woman who advised me to send pictures via email, which I did. The instrument had a damaged end pin (piece broke off) cracked rosin, and a broken fine tuner on the "G" string. They only offered to ship a new end pin and Rosin. When I told them I was not comfortable replacing the end pin myself, they said it is not that hard and to get my daughter's teacher to do it (she shouldn't have to!) What really *** me off, however, is that they tried to convince me that the broken fine tuner was normal (I am new to violins, but not a complete ***, thank you very much!) I both emailed and called and was assured that they all look like that. Well, the teacher just had to look at it for about 5 seconds before she said, yeah, it's broken. I have never received such crappy customer service from an online seller. Stay far far away - I wasn't expecting a Strativarius for $90, but I did expect the instrument to arrive in one piece and not to be lied to!

I purchased a Jr. drum set for my 8 yr old because he had requested a set from Santa. The package arrived 2 days before Christmas but never inspected the contents until Christmas Eve night when my husband went to put it together at midnight so that it would be out when my son woke up Christmas morning. Well, unfortunately, there were no instructions on how to put it together (mind you, it was in 200 pieces).

Needless to say, it was a very disappointing Christmas morning when the only thing my child asked for was sitting in 200 pieces in a closet hidden. When I contacted Kelly, the manager, she advised me that you have to request instructions on how to put together. So, it was my fault that the drum set didn't get put together.

I was so angry at her attitude so I requested my money back. She then said that I would have to send the drum set back at my cost and that she was going to take a 20% cut of my refund for a restocking fee. Heck, toothpaste comes with instructions. After much conversation, she agreed to send UPS to pick it up and only charge me 20%. Well, the UPS guy never came to pick it up. When I called her and advised her of the 'no show' of UPS she called me a 'Stupid B**ch' and hung up on me. I would never recommend this company for anything.