I purchased a new set of Klipsch ProMedia Ultra 5.1 speakers in January. By April the subwoofer/amplifier had died. I RMA'd the unit to Klipsh on May 9th. At the time of this writing it is now July 25th and I still havent received my repaired unit. When I call Klipsch I am told the parts are on backorder. Thats great considering I'm going on 3 months without my speakers. To sum it up: horrible RMA and service if you need it.