I was in an accident and was looking to go home to the UK earlier than my purchased ticket indicated, so I called KLM in the US. As my ticket wasn't refundable or changeable, I was told I might get a change for $250; I gave the person my credit card information and he said he'd give it to a supervisor for consideration. I even EMAILED him medical records of my condition. He said not to worry, I'd get home. Imagine my surprise when my credit card was charged almost EIGHTEEN HUNDRED Dollars - without a call or email from the supervisor as I requested. When I called to cancel this ticket and receive a refund, I was told 3-4 business days and my refund would be returned - but the refunds department wouldn't receive it until Monday (this was a weekend). No one will call me back or email me. When I call, they say I have to call The Netherlands even though this is their fault and I'm in the USA. I think this might be a racket. As I live in the UK but am an American with family here, I can affirm that without a doubt, the USA has perfect customer service compared to other countries. Once I get my money back and am home, I've learned my lesson; I'll stick with American=established airlines. There's no comparison on customer service.

KLM airlines stay FAR AWAY!

If you dont want to go through problems dont use this stupid airline.
I paid for a ticket online for my wife and the transaction went through succesfull as per
E -mial from them and accourding to my bank statement. my wife flew to South America and a week later she was to return they told her this was FRUAD and the ticket is cancelled!

I called them many times and no one could help me all they told me was that i should pay again! they never told me where my money is they don't know? what the hell?
I have all the proof i paid and they can't tell me what went wrong or have any proof to tell me or show me they never recieved it!
Im at the moment in Limbo cause my bank said we paid them and they say ..uh there is nothing we can do ! BUY ANOTHER TICKET!

I am so outraged cause that was the best thing they could give me?

I call and call i always get put on hold ofr long long periods! no one calls me back or e mails me!?
where do i go now! where is my Money and how the hell am i gettng my wife back to london the tickets are so pricey?

I will never never never never use this airline again and i will be telling everyone ofr as long as i can that they should never use this airline!
I want my money back and i wat them to get my wife back here in London!

They have terrible after service and just want your money dont trust them! thieves!!!

I recently booked a flight with KLM to travel from Barcelona to Amsterdam. On the day of my departure my roommate fell extremely ill and I had to rush him to the hospital with an dangerously high fever. Knowing full well I had this flight to catch I departed from the hospital as soon as he was settled into a room and arrived at the airport 33 minutes before my flight. I was behind a couple in line you for about 5 to 10 minutes before I was allowed to check in. Mind you there was only one check in booth open at the time. Because there was now a little less than 30 minutes before my flight I was turned away and told the flight was filled with waitlisted individuals and there was no longer room for myself. I was then directed towards the ticket booth to discuss my options. The woman there told me that even if I was to book a new one way ticket with a different airline my return flight was also no longer valid because of my supposed late arrival for my departure. I was also told that standby on a later flight was not an option for me and then only way I could get to my destination was by paying an extra 276 euro. As I was doing all this I was on the phone with my friend who was also on the same flight and had already checked in and he was telling me how they still have yet to even board the plane and the gate wasn't anywhere near to being open. When I contacted KLM customer service via telephone I was hung up on in the middle of explaining to them my situation with my ill friend. Because of this I suggest that you beware when purchasing a ticket with this company and understand that they put their giant corporation above any customer no matter what.