myself and my husband had a flight from london heathrow to aruba via amsterdam, we both held an indian passport, and our visa states that we have a residence permit for united kingdom, thus we dont need an visa for aruba. we had been stopped in amsterdam airport, my husband was allowed to travel to aruba but i have been refused to get in. we have contacted the immigration officer, they confirmed that i can travel to aruba but the airline members still dint allowed me. They dint gave any letter stating why we cant travel, they just gave us return ticket to london. At london airport when we contacted klm duty manager on 23rd of april around 6.15 pm, the duty manager was not ready to see our documents and when we requested him then he saw and when he knew that we are right then he gave us some fake documents which dint had any source website address, he himself accepted that he had copy and pasted the document and later he just tore those documents.

i am trying to contact klm/ our travel agency/ martinair but no one is listening to our problem. i want my £2000 money back. please look into our case..our confirmation number was 5MCDHE.

chandni singhania