A copy of email to KLM Royal Dutch Airlines / Northwest Airlines (NWA):

Klm mr. Frank de reij
Executive vice president
Klm ground services

Dear sir,

This has reference to your claim that klm is committed to achieving optimum punctuality and reliability. Inspite your best efforts it doesn't seem to be good enough. On a round trip of six days & having checked in three times my baggage was delayed & partially lost on all, three occasions. At gothenburg on 10 sep-07, delayed bag ref-gotkl-32451 had to purchase warm clothings & suits for conference there.

On 14 sep 07 lost baggage ref ams kl 84983. The two days trip was spent chasing lost baggage so had to buy lots of stuff but however medicines were in the bag which we could not get at amsterdam my wife got an allergic reaction which almost took her life. It was indeed a traumatic experience. Because of the continuous baggage problem our trip turned out to a waste of time & money. It is also very frustrating when there is no response on the phone specially in europe however i find the staff at mumbai quite prompt & responsive. Now coming to the last leg to mumbai again the baggage got delayed & partially lost as most of the stuff got stolen even the inner wears were stolen. I got the suitcase totally damaged-this has ref-bom nw 47273. I hope you understand & appreciate that our trip turned out to be a night mare i have made a claim for the two pilfered baggages.