I purchased a portable dvd player and the"smart plan" for it .So if something went wrong with it, then it was covered and would be replaced at no cost to me.After all that is why I purchased the plan.I have all my receipts for it also by the way.I have been trying to get help through this company for months on end and have had nothing but would I would describe as LOUSY customer service.Let me mention that my niece works for Kmart in the electronics dept.But I purchased it from another employee named Casandra that day as my niece Laura was off that day.Well needless to say after a few weeks, for some reason, the screen would not come on anymore.O.K...no problem right? Wrong!!!...As an employee of Kmart my niece has to sit through a SmartPlan meeting through the SmartPlan company.They are supposed to cover the cost of it to be shipped back to them, not I, the customer.It even states it in there brochure.Not only did this company not have a copy of their own newest brochure, Ny niece had to fax them their own brochure!!!Is that not crazy?Well we certainly thought so.My neice has tiyed to get this solved for me but with no luck.So...ok...they said alright we will send you a new return label that will have postage already. So, today I go to the Post Office here where I live in Hudson, Florida, and the postal guy says...that will be $8.63 ...i was like...no its supposed to be taken care of by the label they sent me to put on the package...the mans like...mam the totals $8.63 are you paying the postage due or not? Now with a large line of people lookin at me like a complete moron...rather than be embaressed any further I just paid it...I will never make a purchase from Kmart again.They should have a reliable company for their customers.It may not be Kmarts fault but they choose to use this company.I have yet to have this resolved.