the $2, 500 kmart gift card survey is a scam and i think some one should help out the people that get trapped in the scam. people are buying stuff from kmart becouse they think the survey is real and that they could win the money that kmart say's they will give away.

My 4 yr old daughter received 2 Diego Wii games for Christmas this year. I had bought her one at Kmart and her cousin purchased the other one for her at some other store in another state. So, I searched for the receipt to return the one I bought but could not find it.

I figured I shop at our local Kmart frequently and the item was unopened...still in plastic wrap...so wouldn't be a problem to return. Boy, was I wrong!



I have never been treated so rudely in my life. The customer service rep asked for my id and called the manager to the front. The manager then proceeded to tell me that they can not refund without a receipt. I told her I did not expect a refund but would like a gift card or to deduct the price of the game from another game since that's what my daughter wanted. This rude manager actually cackled! She told me I was not getting anything from them. That the game was probably stolen and that's why I did not have a receipt. What???

I stayed calm and asked didn't they have a Christmas return policy? Not everyone has a receipt for something they received as a gift. She informed me no and that if I didn't have enough sense to keep a receipt, don't come in wasting their time and walked off. I stood there just at a loss for words. The customer service young lady said she could look up the purchase by running the credit/debit card I used to make the purchase.

Of course, I had paid in cash. Times were tough this year and I had set aside cash to purchase all our Christmas items so I wouldn't be tempted to purchase more than I had planned by using a credit/debit card.

So I'm stuck with a 2nd copy that I don't need/want.

I can sell the 2nd copy of the game easily I'm sure and give my daughter the money to purchase another game. I'm just shocked and amazed at how I was treated by this store manager. The manager has personally waited on me many times at the service desk and even in the checkout lines and always has been pleasant. This incident was just way out of line. I shop at this Kmart a couple of times a week cause it's just a 1/4 mile away from our home and Walmart is a couple of miles away. Not any more though. I will not set foot in this store again and will recommend to friends/family that they take their business elsewhere as well. Kmart is higher than Walmart anyway and I've never anything like this happen there before.

If this is the way Kmart treats their customers, they will not stay in business for long anyway. Might as well make the switch now and have a laugh when they finally have to close their doors.

They said it was a 10 minute survey. I spent over 2 hours answereing question after question. Finally gave up and was never asked for the receipt number. I am so angry I will probably never shop Kmart again!!!bf

i visited this store at x-mas and purchased a portable psp and still have my original receipt. Last week my son was playing with this game and he laid it down for dinner went back to get it and inside the game the screen was cracked and not on the outside which was very unusual. It was like maybe a default because usually the outside screen cracks. I took the game back to the store and still had the original box and receipt which stated that any item on this receipt could be returned by 3/20/09 and that psp was on the receipt. I was told by a manager I am assuming that I should have purchased a warranty and it would have been covered and that I should have read the back of the receipt. When you have spent over $200 of your hard earned money to buy a x-mas present and it does not hold up with in an expected frame of time at least until next x-mas you would expect your money back or a replacement. I received neither, simply I was told to have a good day and sorry. For the amount of money I have spent with Kmart and the amount of money spent for that particular toy I should have been reimbursed. Please tell me what can I do to get this matter settled, and do I need an attorney. I really like shopping at this store and have spent lots of dollars in there layaway and just visiting it on a weekly basis. Some of the employees know me by name. I probably will never buy another electronic toy from kmart and after today I really am not sure about shopping there. It is awful that you have a favorite store and get treated like this. I would like to hear from you as to what can be done. Thank you for reading this.

I went to this store 3254 last night. On my receipt it said to go to kmartfeedback.com. and take a survey for $2, 500.00. There was no survey. What happened? My number is 03254 012709 031 15900. Please enter my number. Thank you