Placed order from Kmart.com, paid for expedited delivery, confirmation of delivery date by customer service, order confirmation and checkout process. Website also offered free standard shipping, thought I was getting free standard shipping and paying only for upgrade but got charged full shipping. Called back to add item to order that hadn't gone thru, said couldn't add to order charged me another expedited shipping charge that I paid as I needed items for gifts. Then, called to find out why items still have not shipped but showed up on credit card. One item has a tracking number showing that a label was printed but they never gave the package to UPS. The other items all stated in stock when I ordered. They never contacted me to tell me anything was not available, now are saying items will ship expedited when available. I explained the terms of the agreement I paid for were for specific delivery date and told them to cancel the order.
Now, they say they can't cancel the order, are still going to charge me for it, but they still can't tell me when order will ship and that I will need to wait for order to be shipped (if ever), refuse delivery and wait months for a refund of items I've paid for and never received.

NEVER, NEVER, NEVER order from Kmart or any of its companies that it owns such as SEARS, LANDS' END, etc.

After waiting 5 min for the 1 and only cashier to finish with a customer who had many questions and problems another customer asked the employee that came near us if they could open another register and was told no maybe the jewerly dept could help - oh no she's busy. That was the end of the discussion since she then walked away. The customer asked for the manager but got no answer. Another cashier came from the return desk to use the computer there and we asked her if she could open another register and were told she was busy manning the return/complaint desk (where there were no customers). After another 5 min she had cleared the next 2 customers and it was my turn. I had toilet paper, tissues, and 2 bottles of soda. I had a super coupons for the toilet paper and soda. When I bought the Dr Pepper, it was on the display for Pepsi products with a sign that said 10 for $10, the coupon was for $.88 limit of 2. Of course, it didn't work. Only Pepsi would work according to the cashier. The coupon was in the Sunday and Thursday ads and reads " Pepsi 2-liter soda, assorted varieties, purchases greater than 2 are 10 for $10." The $.12 cents isn't the problem, it's the store. Every time I go in there I sware I won't be back. They're service sucks. But you have wasted so much time waiting in line you don't even want to think about waiting for the non-existant manager.

Saw the Proctor Silex White 0.6 cu. ft. Microwave Oven with Digital Display (PS-P60B17L-D) on Kmart - On-line for $39.99. On-line said Go - Get it Today at my Local Kmart. I get to the local KMART and they charged me $44.99. $ 5.00 More then Advertised. KMART in my mind is a Fraud, and using deceptive advertising. No where on that on-line advertisement did it tell me that I'd pay $5.00 more if I took the on-lines advise and picked the item up at my local KMART. I Called Customer Service Department placed on hold for over 15 minutes. I was told that I should have ordered the Microwave and then have it sent to the store for pickup. Why were those details not given on the KMART On-line. There was plenty of product in the store, KMARTS on-line told me to "Go To the Store" I went to the store based on the price that was advertised on-line and was ripped off. The On-line Customer Service folks blame the store and the store Customer Service Blame the on-line Customer Service, problem is its all KMART. Consumer Fraud at its best at KMART.

On 12/22/2010I went into the MANHATTAN STORE TO PURCHASE MY LAYAWAY no one in the department when I arrived I pushed the bottom for help the young lady came ask me what did I need, I responded to take out my layaway, she ask me for my drivers license. Then she left to get my items she came back with this oversize box handling it over to me when I said to her you are to open it and check to see if all my items are in there. She rolled her eyes then drop the box on the floor she didn't not know if there was something breakable in the box or not them she began the take the items out and wanted to stuff then all in one medium size bag could not hold everything I said you cannot put all of those things into that one bag plus as she was doing this a security bar was on an item that she was about to place in the bag, her mannerism was still horrible she ask me how many bags did I need for there was a lot of things, that's when I ask for a Manager to be called the area began to be fill with other customers, the manager did come along with some other person, I told him of what took place and that could take all these items to customer service and take my money to the mall, Target, Walmart, etc. He smiled as he was writing down something. When I arrived home there was still another security bar left on a item so I had to drive all the way back to the store to have it remove before I left to go out of town for christmas. This so unacceptable when your in business that need customers to come in and purchase your items and you cannot hire better people that this or train them to use excellent customer service it's not that we do not have the money to spend it's giving it to a business like yours that operate on the poorest level possible. This story was talked about and made known to others .

Clerk forgot to add the points on the receipt using my new card. It wasn't her fault. We got distracted because on a previous purchase I forgot one of my packages, A very busy day. Total purchase was $104.00 on 11-28-10, 4:38PM. Receipt #07486 112810 009 64529 They were unable to assist me at the Customer Service desk and advised me to notify you by the computer. I' m not sure what they mean by confirmation code. down below. I hope this is correct. Member #7081 0544 3384 0455. Pin #0574 3154. Store#7486