On Dec. 22, 2008 I purchased a Mamma Mia DVD from Amazon online. It arrived at my home in the mail on Dec 29th. I live 35 miles from Enid so I called some friends there and asked them if they would like me to bring it down to their house and we all watch it together. The next day I put it in my purse and drove to Enid. I needed some cough syrup and Vicks cream so I stopped at KMART there to purchase it. As I was going out the door the machine went off saying I was taking something out that I obviously shouldn't be, so I stopped in wonderment because all I had was what I bought. Then I remembered I had put that dvd in my purse but could see no reason why it would cause that to go off in KMART when I had purchased it online at Amazon! The clerk from the customer service desk came over and scanned it and it had the same barcode as the ones in KMART-why I have no idea. She wouldn't let me have it even after I explained I had purchased it online and called some man up to the desk that so much as told me I had taken it from their store and wouldn't let me have it back. He went down back and brought one up and the store's had a KMART sticker on it and mine didn't and told me I would have to go get the packaging it came in or I couldn't have it back. I had thrown it in the trash. A friend called me on my cell phone at that time and said she would go into my e'mail and print out the receipt I got from Amazon for it and fax it over to KMART. The woman at the service desk was being extremely rude and totally ignoring me and would not give me the fax number. Another woman walked up to the desk that worked in the pharmacy and gave the fax number for over there, but only after I threatened to call the police. My friend faxed the receipt to that number and they took their sweet time about even bothering to look at it. Then she called the guy back to come and look at it and he did and then asked for my license, I guess to prove it was me. Then he handed me the dvd-never appologizing for the inconvenience or anything. This time totalled to over 1 1/2 hours. I am a 64 year old disabled woman with a very bad back that has bothered me ever since this happened. I am considering calling a lawyer about the pain and agony they put me through. I had a very good upbringing and have never stolen a thing in my entire life. I feel these people should be fired for treating customers in this manner. I will never shop in KMART again! I hope everyone reads this complaint and stops shopping there because there is no need to be so hateful.

I am disabled. I went to Kmart store 7098 on Tuesday, Dec.30, 2008. I was using a handicapped scooter to get around in the store. When I was ready to check out, I went to checkout stand #1. The sign overhead was not lit, but the cashier told me it was closed. The sign said that the register would be open at all times for the disabled. I asked to speak to the Manager, but I was greeted by the supervisor who told me, "Sorry, we can't help you on this register, but you can go to customer service." At customer service I asked to speak to the manager and was told he was not available. I want Kmart to stand by its promise to have a cash register available for handicapped people at all times!

bottom of my kmart reciept has kmartfeedback.com to enter for a survey.You are suppose to give 19 numbers from your receipt but there is no such place or I just can't find it.Thanks

Was in you Store 7444 and had to wait in line for about 45 minutes for 1 item. Cashier's were doing a lot of talking with customers. If you go to Target and lines start to form there is a call over the intercom that tells all people that can work on the registers to come to the front.
Thanks

I was in the Kmart in Danville Va yesterday 12/21 at 1:19 pm Only 1 front register was open, with about 12 people lined up in it, since I only had about 12 items I walked back to electronics, there were 2 people in line. The cashier was very hateful, called the manager back there and told her that she couldn't do anything for people coming back to check out. I told them both they needed to open more registers up front, that it was riduculous to have only 1 register open up front at this time of the year.