I received a bath gift set as a Christmas gift, but due to allergies, don't use many scented bath products. My husband brought it to Kmart today to get store credit. No, of course we didn't have a receipt. The item was unopened. They would not take the item back without a receipt. He went and got an identical item from a store display to show they sell it, talked to a manager, but still, they refused to take it back. So now I'm stuck with an item that I'll never use and will end up just "regifting" or letting it get dusty on a shelf until I come across it 5 years from now, then throw it away. But it's okay because Kmart got their $$$ for it. It doesn't matter if we're happy or not. Customer Service?? Not even close.

I went online to Kmart.com a week ago to look for a video game and was told it was out of stock and that I could sign up for a notification when it was back in stock. Signed up and received an email a few days later. Within 1hr of receiving email that it was back in stock I ordered online along with a few other items. Then a few hours later I was told that the item was in stock and my order for that item was canceled, but not the other items. I immediately called Kmart, within only 3hrs of the order being placed originally, and they told me that it was too late and that the other items would ship.

I am being told now that I have no choice but to try to catch the UPS man or if they leave the package to contact them and have it returned. This is going to cost me time and potentially money if I have to take the package to the UPS facility. It is ridiculous.

I bought a microwave oven at Kmart 6 months ago, it just stopped working. I got out the book, spent an hour on the phone with Sears/Kmart customer service, got transferred 3 times, and ultimately ended up with "D. J." from Kmart Customer Service. I told him the microwave was 6 months old and I had the box. I told him I did not have the receipt, I said if I take it back to Kmart, will they exchange it for me? He said yes, just take it back and they will exchange it. My car is a long walk from where I live, I lug this huge box back to my car, up to Kmart (Streetsboro, OH) and in to the store, for them to just tell me sorry, we have a 90-day return policy. Then, why after I spent an hour on the phone would the customer service guy tell me to take it there? I never would of gone through all that trouble otherwise! The store manager; Chris Flood, was quite a little twerp. Went back home called customer service and all I got was I don't know why he told you that, but you'll have to call the manufacturer (Kenmore, I don't recommend them) and get it serviced! It supposedly had a 1-year warranty when I bought it I can�t believe they won�t exchange it � Microwaves should last longer than 6 months! I don�t want to know where I am going to have to drag this thing next and how long it will take. I am so pissed! I use it everyday.

Do yourselves a favor people; shop Wal-mart, the customer service is much better. No wonder Kmart was going under until Sears bought them, now I hope they still do.

I bought a microwave oven at Kmart 6 months ago, it just stopped working. I got out the book, spent an hour on the phone with Sears/Kmart customer service, got transferred 3 times, and ultimately ended up with "D. J." from Kmart Customer Service. I told him the microwave was 6 months old and I had the box. I told him I did not have the receipt, I said if I take it back to Kmart, will they exchange it for me? He said yes, just take it back and they will exchange it. My car is a long walk from where I live, I lug this huge box back to my car, up to Kmart (Streetsboro, OH) and in to the store, for them to just tell me sorry, we have a 90 day return policy. Then, why after I spent an hour on the phone would the customer service guy tell me to take it there? I never would of gone through all that trouble otherwise! The store manager; Chris was quite a little twerp. He kept pointing at a 90 day return policy sign. Went back home called customer service and all I got was I don't know why he told you that, but you'll have to call the manufacturer (Kenmore, I don't recommend them) and get it serviced! It supposedly had a 1-year warranty when I bought it I can’t believe they won’t exchange it – Microwaves should last longer than 6 months! I don’t want to know where I am going to have to drag this thing next and how long it will take. I am so pissed! I use it everyday. It is almost Christmas, my car needs repairs, I would like to buy my family Christmas presents, and now I have to replace a 6-month-old microwave that had a 1 year warranty?

I HAVE SHOPED AT KMART ON WED. THE 10 OF DECEMBER. THE RECIEPT SAID TO COMPLETE SURVEY ON kmartfeedback.com, AND THERE WAS NO SUCH WEBSITE. THE STORE HAD EVERY THING I NEEDED JUST NOT HAPPY ABOUT WEBSITE FOR THE SURVEY. I GOT EXCITED WHEN I THOUGHT I COULD WIN 2500 DOLLARS GIFT CARD. MY RECIEPT # IS 03050 121008 007 22636.
KELLY H