Took 4 days after order placed to let me know rugs were out of stock and not being reordered... NEVER AGAIN will I trust KMART since they are SEARS. In this day and age should know instantally what is in stock not 4 days later.

Yesterday I visited the Kmart website to purchase Christmas presents using their online layaway. I made my selections and checked the box indicating the purchase was "layaway". I proceeded to provide my personal billing information, etc. and when I submitted the order realized it had not been processed as a layaway, but as an outright purchase. I IMMEDIATELY called customer service, explained what happened and the CS representative purported cancelled the order. He even told me after I explained the bug on the website that I had reached the "right person" to cancel the order. He went on to say I would have an email within 24 hours verifying the cancellation.

Today I went on the my bank website to verify a deposit and to my shock and horror found that Kmart/Sears had debited my account for the order. Not only that, they had actually debited my account TWICE for two of the items.

Again I immediately called customer service. I finally spoke with a "manager" and the long and short of it was that although she admitted the original customer service representative had given me erroreous information and admitted there was some type of error made resulting in the double charge there was nothing she could do to immeditately correct the errors made by the company.

According to her, Sears (parent company of Kmart) can immediately hold funds in my account (hence the charges today) but first, the 'cancelled' order was never, and could never be, cancelled. Two of the items had already been shipped, one item was out of stock and the final item was "in process" and that couldn't be stopped. She went on to say the double charge would "drop off" in 7-10 business days.

So Sears can immediatey (electronically) notify my bank that they want funds held - twice - but it appears they can not immediately (electronically) notify my bank that those funds don't need to be held! The errors made by a bug on the website, erroreous information from a CSR and an error by the 'system' which double charges are now apparently going to cost me to be out my money (while Sears uses it) 7-10 business days. I want Sears to immediately make amends and put the money they have taken back into my account. I did not cause this, you did.

I haven't dealt with Sears in years because of poor customer service and have never dealt with Kmart and can promise you I will never, ever purchase anything from them again. I know my measly few dollars means very little to their bottom line. I just wanted to warn anyone else that their "pride in customer service" means too bad, too sad when they make an error!

cannot get to website as listed to enter my survey/sweeps for $4000.00 k mart gift card

Alright, so I actually work at a Kmart store. When I first started working there, everything was all fine and dandy and pretty great if I do say so myself. But then some stuff happened with management and we got a new manager. Since then, lots of wrongs have been going on; managers texting associates from non work phones, managers going off on associates over minimal stuff, and lack of communication between everyone!

On my half of it, I was hearing from almost every associate in the store that I was getting in trouble and demoted but no one knew why. A month after hearing this from almost every single person, management finally gather the courage to tell me their selves. The reason why I'm getting in trouble/demoted you ask? Their lack of communication. I got told one thing that needed to be done by the assistant manager who was told strict details by the store manager. I in turn was given very minimal details, hardly any at all, and then got yelled and told I wasnt allowed to go home until I figured out what else I could possibly do. I was also told that I was going to be helped by the assistant manager who in turn walked right by me at least two times, looked at me and just walked on by. So even though i spoke directly to the manager the following day, I am still getting demoted over their lack of skill to actually talk and tell people what they want/need.

It's that time of year when we start thinking about holidays and I know that this coming Thanksgiving is going to end with me getting fired because I will be a no show.
My boss has told everyone that they must work at least four hours on thanksgiving, I have small kids, i'm the one cooking plus I live a half hour away, does this matter? nope To me Thanksgiving is a very important family holiday not a day to make money, Kmart makes me sick.