Super kmart center at 400 east rollins road in round lake beack il.60073 did it again. on july 17th 2010 we were in the store to pick up a few grocers, when we went to the check out the very same thing happened as the last time we were in that store. items were ringing up higher than was posted on the shelf. when you tell the cashier they say you have to go to the service and ask for a refund they send someone to check on the price. then they will give you your money back, after spending 15 more min. more in the store than you have to. nothing is ever done about the shelf price. this is not my first complant.

On Monday July 5th I went to the Ft Walton Beach, Fl Kmart and purchased 4 plants. The price wrang up incorrectly $3.88 should have been $2.99. The young man in the garden dept called for assist at least 5 times no personnel responded. I paid the full price for the plants and I am upset to say the least. It is plain to see that there is lack of respect for me the customer and poor management. I feel Kmart owes me money and a letter of apology. This is rude. I paid the full price after waiting 30min. This is just poor business esp now at a time when things are bag. I would appreciate it very much if someone from Corporate can call or write me and satisfy me as a customer. Thank you Maddie Queen

My total purchase equalled $7.38. I was charged $8.04. New York sales tax is 8.875 . The tax should had been .65 not .66. I shop there frequently and the store is not hurting for cash. Why are you ripping off your loyal customers for there hard earned pennies ? I see that trust and honesty are not qualities associated with kmart. Duane Reade is located up the street. There computerized tax system is honest and trustworthy. I can only imagine how much dishonest cash you guys are raking in with your rigged tax scams. I am sending this information to the B.B.B. !

I have always purchased my family products from KmMart. I have shopped weekly for years. I have been a lifetime customer of Kmart until I slipped on yogurt in the store. The claims rep with Kmart Claims mgmnt in Carrollton, TX, treated me like crap. My phone calls were not returned until I got a supervisor on the phone and I was insulted and made to feel terrible every time I spoke with my adjuster. I did not even want anything else to do with the adjuster or the claim. Now the thought of Kmart mI have always purchased my family products from KmMart. I have shopped weekly for years. I have been a lifetime customer of Kmart until I slipped on yogurt in the store. The claims rep with Kmart Claims mgmnt in Carrollton, TX, treated me like crap. My phone calls were not returned until I got a supervisor on the phone and I was insulted and made to feel terrible every time I spoke with my adjuster. I did not even want anything else to do with the adjuster or the claim. Now the thought of Kmart makes me ill.I have changed the place I shop and am trying to move on. I will never purchase at Kmart again.

My name is James and I have lived in the downriver area for 2 years now, very close to the K-mart located in Woodhaven, Michigan. Every time I would drive by that store location, regardless of day or time, the parking lot always appeared near empty. I found out why today.

During my 45 minutes in the store I found one shirt for $9.99 and a bonus 7-pack of men's briefs for $8.99... when I got to the register, I was told my total was $23.19 which seemed very high since sales tax in Michigan is only 6%. I was expecting the total to be around 20 bucks and change. When I inquired what the shirt rang up for, I was told $12.99, contrary to what the sign read. I paid anyway with my credit card like a fool and started walking out of the store when I realized on the bill, the briefs had rung up at $9.99, contrary to what the sign said. I turned around and went right back intothe store to look at the signs. Sure enough, for the Davis something rayon shirt, there was a sign on the display advertising $9.99... and in very small print for the cotton Davis shirts. There were no less than 4 styles of Davis shirts on the same circular rack with one sign. A person would have to read like a hawk to see the difference. I went to the briefs display. Same thing. A sign advertising $8.99 for briefs with boxer briefs in very small print with at least 3 styles of packaged briefs in the same display. The briefs did not even have a price on them. The price of the shirt was $16.99 on the tag which brings me to my next point.

I check most every item I but to make sure it rings up correctly. EVERY CUSTOMER BAR SCANNER IN THE STORE HAS BEEN REMOVED! How convenient is that for the store?? The when I get to the register, THERE IS NOPLACE WHERE THE CUSTOMER CAN SEE THE PRICE OF THE ITEM RUNG UP! Again, I have no way of knowing what the items scan for, I am only told a total. I was so infuriated I went back to the samecustomer service kid since it was the only register open on a Saturday night in an empty store and I returned both over-charged items. Of course, being a teen, he didn't care or bother to ask why I was returning my purchases 3 minutes after I checked out with him. What a scam! No wonder nobody is shopping at that K-mart!

Trust me, I will NEVER step foot inside a K-mart again as long as I live! Think I am kidding? Just ask me about Burlington Coat Factory that stole $8.47 from me and refused to give it back to me. They lost a customer for life. That was back in 1995 and I have never stepped foot inside that store again and I never will.

I don't really care what you do about my complaint, but I am contemplating sending a copy of this e-mail to the BBB for further investigation of Bait and Switch at that K-mart, which is illegal.