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sosha
June 13, 2010
website
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MarkD1920
June 13, 2010
Rewards Card
Kmart's new Shop Your Way Rewards is a huge rip off. I went early this morning (6/13/10) to our local Super Kmart just to pick up a few things for a family gathering later today. The bill for everything was around $28.00. I informed the lady at the register that I would like to use my Rewards card. She scanned it in, pressed a button a couple times and informed me that it would not take it. The total on my card was showing, the amount owed was less than the total, but the register would not allow the purchase. No one was called to explain what was happening, I was simply told to pay another way. Great service, way to be concerned about you customer. There is no place on the Rewards website to complain and I did send a rather nasty survey to Kmart about my experience. In my opinion, the Sears and Kmart merger was a perfect fit. Two worthless companies becoming one. Let's hope they are both gone soon so a company that actually cares will try and fill the void.
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N. T. FORD
June 6, 2010
ADVERTISED MERC.NOT AVAIL
ADVERTISED SALES NOT AVAILABLE - OUT OF STOCK.
EMPLOYEES POSTING SALE PRICES ON THE DAY THE SALE STARTS.
HAPPENED MANY TIMES IN THE PAST.
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jonminnie
June 1, 2010
employee using foul language
When waiting at service counter for help employee sandra was using foul language on 2 different occasions while I'm standing there with my child. I had to ask her to not do that.
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Tyra Firesong
May 27, 2010
Would you like to apply for a sear's credit card?
I have worked for kmart for almost a year now and I hate having to ask people to apply for the sear's credit card. It is a crappy @$$ card that puts people in debt for years, for buying a pack of gum, I swear! But I have to ask or I will get fired. Also if I don't get one application for every 600 people that come through my line, I get my hours cut. I can't help people say 'no'. I can't force them to say 'yes.' I have had several customers scream at me for asking, had me crying by the end of checking them out, but I have to ask.
Now I find out that one of my coworkers is being charged with fraud. He stole a bunch of employee info from a church and used it to fill out applications for the sears card. Like 20 a day. He's been braging about how many apps he's been getting for months, making it sound as though he was getting people to apply and getting the praise and bouses from the managmet. He got $2 for every app. Do the math, he got morethan $500 in bonuses a month! Thats more then I make in a month.
Well the people he signed up started receiving the approval/denial letters and reported that they never signed up. The police must of just got enough evidents to charge him.
But really, they push us to get apps so hard that workers are commiting fraud to make our managment happy. WTH?
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Ella Short
May 26, 2010
Unsatisfactory refund
I recently purchased a set of speakers for my desk top computer and found they were faulty. I returned them but my only proof of purchase was a bank statement. They gave me an instore 'red voucher'. I returned two months later to buy a dvd with voucher (cost $9.00) and they would not give me another voucher for the balance. ($25). I was told by the manager I must purchase one only item for the full amount of $34.00 or forfeit the balance. Consumer Protection have tried to negotiate with KMART on my behalf and they told Con. Protect. I was told if I bought something for 90% of the $34-00 I would receive the change. This is a lie. a. I was told no such thing. b. It is still not good enough.
KMART are not prepared to negotiate in any way.
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Jacqueline Moore
May 22, 2010
Poor management
I needed to speak with a manager about a return after cashier called for them over three times am standing there waiting and no one showed or called. I felt this was very unprofessional for a company of such high standards being treated like this make me not want to do business with the company anymore.
I know the Kmart is located off cleveland and it is store number 4072 and I would also like to say there were not many customers in the store because it was early Sunday morning.
This make me wonder how many other people are treated like myself and always spend good money with Kmart only to be treated like you are a nobody saying this I have not yet return to the store to see if customer service have gotten better.
Jacqueline Moore 3010 Imperial Ct. Atlanta GA. 30311
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Kingofthebit
May 19, 2010
Was underwhelmed by the friendliness of the employees
Went to Kmart the other day and was underwhelmed by the friendliness of the employees. I would like to speak to someone at Kmart about my experience.
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Kapionmeo
May 11, 2010
One of employees has some loud unprofessional words to say about my return
I am a customer at the Kmart on Belle Chasse Highway in Gretna, La. I always shop at Kmart, most of the time I do layaways and sometimes if I am not satisfied with my purchase I will return them but everytime I return something back to the store this lady name Theresa (who sometimes works in the layaway or in the front of the store) has some loud unprofessional words to say about my return in front of me. I am a regular customer at Kmart and I feel I should not be treated that way weather I buy or returned a purchased I should received customer satisfaction while I'm shopping and it is not of her business what I decide to do. Her job is to satisfy the customers not make me feel unwanted, she does this everytime I return something in the store, I am a customer just like everyone else who is in the store and should get the same satisfaction that everyone gets.
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HanF51
May 10, 2010
Bad service
I cancelled an order the same day I placed it. They refused to stop the order and are charging me re-stocking fees. I am getting the run-around, various e-mails from both Sears and K. Mart. The toll free number informed me to refuse the order. This was placed on A friday-yet they refused to cancel the order and shipped it out at a later date. There web site is deceiving.
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