My 83 year old Mom bought me a pair of shoes from KMart. It was sweet of her to get them for me, but they were not my style, so she said to return them and get what I liked.
Meanwhile, she could not find the receipt. I told her not to get upset, because the tags and the box were in tact, so there should not be a problem returning them.
When I got to KMart the girl said all I can do is exchange them for another pair. I told her I did not like the shoes and realizing I did not have a receipt, I did not expect a cash refund, but store credit would be fine, I could get what I wanted. She insisted I could not do that. I asked for a manager, and he said okay.
My Mom paid, $19.99 for the shoes, the girl said I would be getting a refund for $7.00, that's what she said they now cost.
I told her My Mom paid full price and she did. My Mom was also upset that her gift now was only $7.00. I was so upset, that I took the credit, but I will never, never, shop with KMart again.
This is the Holiday Season, people lose receipts, especially 83 year olds! I am out $1200 and KMart lost yet one more shopper.

There was not a website for the survey and opportunity to win $2500 gift card.

Tried several time to get on the kmartfeedback.com web site to tell them about my shopping experience to win a $2500 gift card and there is no such web site. Kmart needs to stop printing this on their receipts if this does not exist.

Not right! Expected more from KMart after all these years!

Retail Customer's feedback hot line does not exist, K-mart request comments regarding the customer's shopping experience at it's Glendive, Montana outlet. The experience is usually very bad to terrible, due to poor wages and K-mart's inability to properly train and or trust it's human clones aka robots.