Kmart online layaway is nothing but a joke!! I'm a single mother who has trouble finding a sitter so what better way to do some Christmas shopping than doing it online. Make a few small payments and right before Santa comes go pick up his load. Sounds pretty easy right??? WRONG!! It starts off pretty easy fill your cart, it lets you know what items are available for layaway online. Next enter all of your information and make your initial down payment. A week or so later I go in to make a payment and it would not let me. There was nowhere on the website where I could make a payment. I called 866-562-7848 and the gentleman on the other end told me all online layaway costumers were having trouble making payments and all I needed to do is go to the store and make a payment. A little annoyed but the next day I was out so I made what was supposed to be a quick stop by Kmart to pay my balance and pick up my things since online payments were not being accepted. The associates at store 9161 in Berwick, PA I will say were very friendly and did all they could do to help me. They had trouble finding my information in the computer but did find a box of my merchandise in the back. After 30+ minutes of entering the information from the box into their system it came down to payments need to be made online...AAAHHHHH!!! So I had to leave the store without my daughters Christmas presents. A few days later when I had access to the internet I again call the 866 # and am told "we're sorry ma'am but we are online services only and unfortunately layaway only has an automated line, you'll have to go to the store and make your payment" Kmart does not have a real life person to speak to??? Now I cannot pay anymore money, I cannot pick up my things, and I cannot get any money back!

i stop by kmart on the 5/1/10 and the worker was so nice they help me fine what i was looking 4

I think it is embarrassing that cashiers at the St. Clairsville store in Ohio are made to walk around with baby diapers pinned to their shirts in support of the March of Dimes. I donate to the March of Dimes and I appreciate that KMart is trying to raise money to help; I just think there could be a better way to raise funds.

Just a thought

THE CASHIER WAS VERY NOT CUSTOMER FRIENDLY AT ALL.I said good morning when I approched her register, she replied with a huf.I said thank you and have a good day when I finished my transaction she said yea.I have been a cashier in the retail business for seventeen years and I would never think to behave this way.I think it is very important to make your customers feel welcome with at least a hello and a thank you.It will be a long time before I visit that store again, unfortunately because of a rude cashier.I think your employees should be trained in customer service skills

I had a nice time looking around @ all the sale racks. Good deals everywhere!! BUT... When I got home and went on line to take the survey, there was no such place...I would really think that a company as big as Sears and or Kmart would have there stuff together.. I really could use that $2500 gift card or anything you would give me for filling out your survey. If we the customer take the time to go to your so-called website than you people running this scam should have your shit together.. Sounds like you'll be hearing from some ones attorney...My receipt # 04341 040210 007 65950. Good Luck to all!!! Fairfield, California store #4341 Lynda McCarl