Kmart
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1 stars | | (585) |
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Category: Lifestyle
Contact Information New South Wales, Australia
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Kmart Reviews
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lindabelford
February 28, 2010
rewards/prices
The staff never ask you for you rewards card then tell you to just go online and fill out form and you can get points. Where!!! Also you always have to watch your receipt. the last 4 times I shopped there there were price discrepancies so then I had to stand in the customer service line. Seriously wondering is this away to take advantage of the consumer?
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Chimbaka
February 28, 2010
Very rude to employees and racists
Kmart on florida avenue in tampa diana, mike, and pamela are very rude to employees and racest and the head supivisors dont care about the employees either they need to be investigated.
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Gay Lynn Andrews
February 16, 2010
Employee
On 2/15/10 I shopped at store #4481. The staff was very polite
and knowledgable about store items. I bought greenworks dish
soap for $3.59. When I returned home this item was not in my
bags.
On 2/16/10 I went to the KMart store in Livonia. The manager
named Gay was quite testy with me and refused to give me another
dish detergent. She rudely informed me that I would have to drive
12 miles to store #4481 for a refund. I did this and store #4481
apoligized and gave me the item I purchased.
The receipt # 04481 021510 002 83753.
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VICKI HOPKINS
February 15, 2010
debit card memo hold
I have a layaway (129614) at the paintsville, kentucky store (4827). I got a phone call on 2/10/10 that my layaway payment was late and would be put back on shelf if a payment wasn't made. I was snowed in and couldn't get to the store, so I made a payment online. (Which I thought was very convenient at the time). HERE IS MY COMPLAINT-- At the time of my original layaway I used my personal debit card to layaway the tv. I authorized a $50.00 debit at that time. When I got online I didn't have enough money in the personal account, so I used my joint debit card to make that payment. I authorized a debit of 89.45 to be taken out of my joint account. I noticed later that evening that Kmart had put a hold on my personal account but I didn't give them permission to use that account for the payment. I tried calling the 800 number who told me that I would have to speak to the store directly. The store was closed at that point, so the next day I called the store who told me I had to call the 800 number. I then called the 800 number again and was told that they could not help that I had to go to the local store. This went back and forth for two days. I finally got out on Saturday the 13th and went to the store only to be told that they couldn't help me because I made payment online I had to deal with the online customer service. So I called them again and asked to speak to a manager. I was patched through to Michael Black who told me that I would have to get a fax number, name and name of bank then email to him and he would present a letter to my bank to release my money. I asked him why they put a hold on a card that I did not give permission to and he told me that when I used that card to layaway I gave permission for your store to use it at any time to make payments. I strongly disagreed with him, but he insisted that I gave that permission at time of layaway. LET ME MAKE MYSELF CLEAR. I gave permission for Kmart to debit $50.00 from my personal debit card at time of layaway, not to use that card at any time. I am so angry about the store using a card that I did not tell them to, and then giving me the run around and making me jump through hoops just to get my money released. I thought when I layed that tv away that it was a good thing. I have always tried to shop at Kmart instead of Wal-mart but this has really underminded my faith in your store. I thought my debit card would be safe with your company and now I hesitate to use it at all.
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Illinois Ripped Off
February 13, 2010
Unprofessional pharmacist
Woodstock Illinois Kmart pharmacist Gail Goldsmith was rude, belligerent, argumentative, and unprofessional. <br />
<br />
During a recent visit a pharmacy clerk informed me that Kmart pharmacy was permanently closing and the matter of my records became a topic of discussion, at first, then argument. I quizzed them on whether or not my records would be available at another local Kmart. I was told no. To me that made no sense since they use a national computer system on a networked computer. I raised this issue and the clerk didn't know what to say, so she called over pharmacist Gail Goldsmith. <br />
<br />
Right from the start she seemed in a foul mood. She claimed the records had been sold to another local pharmacy chain. I then asked since its a national computer system shouldn't my records be available at another local store. Gail Goldsmith seemed to object to my question (or even me asking a question) and interrupted me rudely, telling me to listen as if I was a misbehaving child. This surprised me: WHY was I taking orders from her?<br />
<br />
She restated the same position as if I wasn't listening. At that point I said this is a computer issue, something I know a bit about, to which she interrupted me, ordering me to use "your 2 ears and listen" as if I was a recalcitrant school boy. <br />
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What she refused to listen to is that I began my programming career in 1984 and soon was hired by a consulting firm with clients world wide, many of which are household names. <br />
<br />
Records are stored in a database by customer number and all transactions (drug purchases) are linked by customer. And the records exist physically within a database. Even if the local records were sold to a local pharmacy the data would still be contained within the Kmart national computer system and therefore available to another store with a networked computer. But Gail Goldsmith refused to listen to this explanation, but rather, to smart off to and insult me.<br />
<br />
Never having been treated so rudely in my 59 years I was completely flabbergasted. Afterward, I spoke to the store manager to express my concerns. It was then I informed him I could not patronize another local Kmart because the pharmacist might be transferred there. He then informed me that all employees are losing their jobs and she won't be there. <br />
<br />
So Gail Goldsmith was taking her anger out on me. Lets be clear about this: that angry employee became mean spirited, rude, and most egregiously - unprofessional. No one should hire that woman again. <br />
<br />
Hence, I will NEVER shop at Kmart again, nor should you.
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thomas l keg
February 10, 2010
2500 gift card
i was told to go to www.kmartfeedback.com for a chance to win a 2500 gift card to tell my experience, however the webite isnt even up, posted blog closed. my exprience at kmart are usually pleasant, however this is disappointing. thank you
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heidi hill
February 2, 2010
crib split
the crib i bought was a three in one wood split in half from my daughters foot
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GerH74
February 2, 2010
Scam
The cashier wasn't any help, she knew that i had a reward card and didn't let me know to swipe the card before paying for the purchase. She didn't even speak to me or say anything to me until i ask her if the purchase was put onto my reward card, that's when she said that i should have swiped the card before ringing up the purchase. No MORE K-Marts for me or any member of my family. I will be more than happy to tell all the customers where i work about k-marts reward card.
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Jodi Neal
February 1, 2010
2500 kmart gift card
Is this a scam? there is nowhere to enter your register receipt number or tell about your shopping experience.
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Birane
January 28, 2010
Horrible customer service
The customer service at KMart online is just horrible. If you need to contact them about an order by email, you will get an unhelpful email form letter. If you try calling, their call center will put on hold for hugely long times. If you ask to speak to a supervisor... well, just forget it. You'll be put into "on hold hell".
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