I am so disappointed in the fact that a company like SUPREME BRANDS, LLC is advertising their product ( KNIGHT STICKS E-CIGARETTES ) so dishonestly. They do not care about the consumer and the fact that many of us cannot afford to spend $99.99. I trusted and believed them when they said the cost was $9.95 and I ordered their product, as so many other people did. Then after a few days they slapped a $99.99 charge on my Visa Card ( it was so easy for them, they already had my information ). And their plan is working so well for them. I truly think they made sure that many of us would be unable to contact them until after the ten day trial period was past. Oh sure they have their quick answers when you finally get your call through. They say that because of so many calls coming in for orders that it was imposable to get all the calls through. Well I think that is a lie. I think they knew before the advertisement was out to the public what they were going to do. When I received my trial kit I was shocked to say the least. On their site ( KNIGHTSTICKS.com ) they say it LOOKS like a cigarette, taste like a cigarette and feels like a cigarette. Well I didn't get the right order if that is true. The little Starter Kit I got may look like a cigarette, but it tastes like kerosene smells, and it feels like a small white iron pipe and very balky. I have no problem holding a cigarette but there is no way I could keep that thing in my fingers. When I did get my call through I told them I wanted the $99.99 charge removed from my VISA CARD. The $99.99 charge is still on my card.