I talked to somebody in November/December 2009 and was offered a trial to look at the publication. I was told about the book by your representative. When the book arrived I looked at it and the book was not as represented. I returned it on January 11 in the manner in which it was sent to my office.

Although I returned it on January 11, I received monthly invoices including interest costs and we replied to them by letters. We even spoke to a representative who indicated that we were going to continue to get bills until they received back the materials. We were told by them that they did not have it. According to what I've seen here and elsewhere, they seem to have a problem in the receiving department yet they seem to want that problem to be my problem.

I guess the coaching point here is if you receive a call from somebody from Knowles Publishing offering to sell you a book, based upon my experience, you should think about that. First, from my experience they can't be trusted to accurately describe the book because the book was not as represented and secondly it seems that they don't find books that are sent back to them in the same manner they were sent out I don't seem to be the only person having a problem and I only spent a minute or two looking

Just might take, your mileage may very