As per the website you have 8 days to return the product from the date of received. They require that you contact customer service and request an authorization number. They also state they won't send authorization numbers via email but you can only communicate with them via email as a phone number isn't available on the website. I've sent three emails since Saturday 12/4 and I haven't received a response. They claim they will get back to you within 48 hours but that time has come and gone.