Kodak express

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Kodak express Reviews

vrsree July 15, 2010

unethical charges

This is to share my bad experience with Kodak Express. I went to take
some passport size photographs at kodak express (Millinium digital
color lab, sec 25, seawoods, nerul, navi mumbai
). I have given 150 Rs for 24 photograhs.

As i am going some other places and may need the copies of the same
photographs, I requested them to provide me the digital files of the
photographs.. They asked me to give 60 Rs ( 20 per per file) to just
copy the files into a pendrive..

I feel very bad.. This is not about 60 Rupees. This is because how
they acted. This is an example, how
franchise of even reputed brands can act unehically. And how irresponsible is their franshise selection!!
I didnt paid them 60 rupees, insted, i preferd to get photographed in some other
place where the kodak sign doesnt exists.

sunset_dae March 1, 2009

Bad customer service

On Sunday 1st March 2009 at about 3.30pm, we brought our son to Kodak express at HDB toa payoh central(address: BLK 500 TOA PAYOH LORONG 6, #01-30 HDB CENTRE) for a passport photo shot.
The staff told my 2 yr old son to sit on a pile of cartridges, as there was no available stool at their store. When my son refused, they suggested asking my husband to hand carry him. The photos were taken and when developed out, we realised that it was taken very badly as my son body was tilted halfway.My husband demanded an explanation from the staff, however all we got was a silent respond and the staff was pulling a long face and muttering to herself. She didnt even apologise and walked away.
The supervisor stepped up and told my husband taking toddlers photo is diffcult and told us to accept the shots.
My husband explained to him that we need the photos to make a passport and its definetly not gg to be accepted by the Singapore Immgration.He requested the photos to be retake again.
The supervisor straight away went to the cash register and returned to him the $6 and told my husband that he is not interested in doing our business.
I hope to get a respond from Singapore Head Office and demand an explanation and from them

Pls get them to call me at 90692225/94232018