On May 4, 2011, my wife shopped at Kohl's in Auburn, NY. When she checked out, she used two $10 cash coupons issued by Kohl's. It turned out that one of them had zero balance. The cashier called the assistance manager on duty. The manager took my wife’s coupon to somewhere and after several minutes, he came back with a copy of receipt and said that my wife's coupon has been used today at 10:21am. He also said that he don't know why the coupon is now in my wife's hand. The fact is: my wife arrived the store at 11:00am and she never used her coupon and she never took someone's coupon. My wife was upset and increased her voice to negotiate with the manager. The manager even asked my wife to get out of the store because she spoke loudly. He even took my wife's original coupon and refused to return back to my wife (which we regarded as an evidence of proof). The attitude of the manager was very rude. So my wife called me and I came to the store and tried to negotiate with the manager. He refused to give us back the coupon and frighten me to get out of the store and call 911. I am so upset because we didn't do anything wrong but them. It was them to incriminate us through the use of false evidence. It ended up I called 911. However, police said it doesn't involve any crime so that they can't do anything. After I called 911, the manager agreed to return the coupon to us (I guess he was afraid of being sued by keeping our coupon). We filed a complaint through Kohl's hotline. Later that day, we found out that the coupon that the manager gave back to us is not the same one we gave them (Because the coupon number is different from the number printed in our receipts). So we went back to the store but that manager has already gone. We talked to another manager on duty and he checked the status of our coupons by typing in the coupon number to their system. It turns out that the reason why one of our coupons is zero balance was because my wife returned an item a week ago and therefore, the total spend became less than the amount for offering a coupon. That explained why our coupon has zero balance. That also proved that the manager either mess up our coupon with another coupon by accident or he did that intentionally. Either way, the manager's attitude was awful and the customer service of Kohl’s is totally unacceptable. On May 6, I talked to the in-charge person of the store over the phone and he said that he asked his associates about the case. He claimed that the reason why the assistant manager on duty that day asked my wife to get out of the store was because she spoke dirty words to the manager. He even gave me some dirty word examples over the phone but my wife did not say any of them to the manager. He even said that 4 or 5 associate heard that. The fact is they made up another lie to try to cover their fault. My wife swears to me that she never spoke dirty words to anyone in Kohl's. The strongest word she used was “ridiculous”. Is that a dirty word? We have a strong feeling of being insult and discriminate especially my wife. We request for a formal apology from Kohl's especially the assistant manager on duty that morning. We also request Kohls to investigate whether that manager intentionally incriminate us through the use of false evidence. If yes, that manager should be suspended. We also request Kohl’s to clarify that my wife didn't speak dirty words to their staff. It is all about justice. In short, I urge them don't lie any more to cover their fault and frame us. I still wait for response from Kohl's.