I received a $25.50 late fee on a purchase of $69.00. My payment was due on 2/12, which is the date that their system automatically puts the late fees on. They recieved my check on the 14th. It is not the first time that I have been hit with a large late fee on a small balance when they received payment a day or two late - no more than that. When they look at my account history they see that I pay on time, in full each and every month. This time they told me that they would take 1/2 off the late fee. I told them to cancel my account, as I think it is absurd to treat a long standing full paying customer this way. I was put on hold for a long time and the agent came back to tell me that they will waive the fee entirely this time but it will be the last time they will do that. For the have done it ONCE in the past (in approximately 10 years!). My Mastercard, Visa and Amex holders have way more respect for their customers than Kohl's. Kohl's could not have cared any less if I simply cancelled my account!!! What terrible business practices and customer service. If someone pays in full within 2 days of the due date twice in 10 years and makes the effort to call to complain, they should b end over backwards to make a happy customer and thank them for their loyalty. Come on!!!

The new 25 day billing period is deceptive and not customer friendly...just another way to scam more $ in late fees. Fee is $29.00 fee for late payment. If you are on a budget and accustomed to paying multiple bills every month on a set schedule you may want to consider paying off and getting rid of your Kohl's credit card to avoid late payment fees due to Kohl's Credit Card new 25 day billing policy. Your due date changes every month. You really have to watch it closely.