This is a complaint against The Home Depot Department Store # 6374 and Manufacturer of Two pressure washing machines HUSKY AND KOHLER which are Defected and I purchased them from Home Depot Department Store (#6374) Tallahassee, Florida 32304…

March 7, 2009 I purchased a New HUSKY Pressure Washer Cleaner from The Home Depot Department Store # 6374 on receipt#: 6374 0003 24335 at the price of $321.46 dollar’s.

March of 2009 I pulled the HUSKY Pressure Washer Cleaner out of box and prepared the equipment for a project. Model#:HU80709/HU80911

According to the Operational Manual you should inspect the HUSKY Pressure Washer Cleaner before using… The equipment was inspected by me and the HUSKY Pressure Washer Cleaner passed according to the operational manual.

I began to START the HUSKY Pressure Washer Cleaner and the HUSKY Pressure Washer Cleaner WOULD NOT START… After several attempts to START the HUSKY Pressure Washer Cleaner the equipment still WOULD NOT START…

I returned the HUSKY Pressure Washer Equipment back to Home Depot Department Store #6374 in March 2009. Customer Service REPLACED THE MACHINE WITH A KOHLER PRESSURE WASHER CLEANER. I was very satisfied with the customer service I received at Home Depot Department Store #6374

After receiving the (NEW) KOHLER PRESSURE WASHER I brought the item home and began to inspect the equipment according to operational manual. The inspection was done and check out Okay….


I began using the NEW KOHLER Pressure Washer Cleaner for a project at my home. As I was cleaning the New KOHLER Pressure Washer Cleaner shut down. So, I started the New KOHLER Pressure Washer Cleaner again and start working. The New KOHLER Pressure Washer finished the project. I cleaned the New KOHLER Pressure Washer Cleaner and placed it in storage.

May 2010, I pulled the New KOHLER Pressure Washer Cleaner out of storage and began to use the equipment for the same project as last year. 2009

In the process of me working the New KOHLER Pressure Washer Cleaner shut down. At this time I attempt to Started the equipment again several times. As I was working my project the New KOHLER Pressure Washer Cleaner shut down again….

I look into the operational manual trying to find out the cause of the Equipment Shutting Down for no reason. The operational manual had NO information on the shutting down problem.

I went back to The Home Depot Department Store #6374 and purchased a New Filter and Spark Plug for the KOHLER PRESSURE WASHER CLEANING. (Copy attached)

The new Filter and Spark Did Not Work on the New KOHLER Pressure Washer Cleaner as I attempt to Started the equipment with the new Filter and Spark installed.

At this point, I brought the New KOHLER Pressure Washer Equipment back to Home Depot Department Store and exampled to Customer Service how the New KOHLER Pressure Washer Cleaner was running, SHUTTING DOWN FOR NO REASON… I also informed Customer Service that I just Purchases a New Filter and Spark Plug to see if these parts would help and stop the New KOHLER Pressure Washer Equipment from shutting down…

Customer Service informed me that The Home Depot Department Store only carry 90 DAY Warranty and the MANUFACTURER carry the TWO YEAR WARRTANY only on the EMISSION CONTROL SYSTEM…


Home Depot Department Store customer service informed me that my 90 days had expired with the STORE #6374 in 2009 and there is NOTHING HOME DEPOT can do for me as far as the WARRANTY AGREEMENT concerned. (My 90 days warranty ran out with the First Defected Pressure Washer– HUSKY).

Customer Service informed me that I was still covered under the MANUFACTURER TWO YEAR WARRANTY AGREEMENT and only had a few days before that warranty expired on Equipment EMISSION CONTROL SYSTEM.

The only thing HOME DEPOT DEPARTMENT STORE can offer me is to send the KOHLER Pressure Washer out to a SERVICE REPAIR SHOP at my EXPENSE. I WOULD BE CHARGED FOR BY THE REPAIR SHOP. For them to find out why the new KOHLER PRESSURE WASHER CLEANER is shutting down.

I WAS NOT and STILL NOT, HAPPEN WITH THIS AGREEMENT TO PAY FOR THE REPAIRS SERVICE. I’M SPENDING MONEY ALREADY FOR A NEW PRESSURE WASHER CLEANER JUST PURCHASED LAST YEAR.

HOME DEPOT DEPARTMENT CUSTOMER SERVICE GAVE ME NO OTHER CHOICE BUT TO TAKE THE AGREEMENT. TO PAY FOR THE REPAIR SERVICE ON NEW PURCHASED EQUIPMENT.

I WAS VERY UPSET AND DIS-SATIFIED WITH THE WHOLE PURCHASEDAND WANTED MY MONEY BACK. (Copy Attached)

IN 2010, THE KOHLER PRESSURE WASHER WAS SEND TO THE SERVICE REPAIR SHOP FOR REPAIRS BY HOME DEPOT DEPARTMENT STORE (#6374

AFTER (ONE) MONTH THE SERVICE SHOP RETURNED THE MACHINE TO HOME DEPOT DEPARTMENT STORE #6374. I was contacted by Home Department Store customer service informing me that The KOHLER PRESSURE WASHER IS BACK IN THE STORE.


The Home Depot Department Store Customer Service handed me a RECEIPT showing the price owned on the repairs $92.22 dollar’s, (Receipt #:63740001324961). According to the Work Order Document I notice the Repair Shop did the same thing I did, Changed the filter and Spark Plug. Why would this service be needed on a NEW PRESSURE WASHER CLEANER THAT IS ONLY TWO YEARS OLD???

After paying the charges I look at the Repair Shop work order receipt and notice that the repair shop DID THE SAME THING I DID which I already explained to customer service at The Home Depot Department Store #6374 that I have already replaced the filter and spark plugs parts. (please see attached document).

You will see the information on the (attached copy) showing what the repair shop service man or woman wrote down. I informed HOME DEPOT DEPARTMENT STORE customer service that I am being charged for parts I already replaced.

The Home Depot Department Store (#6374) customer service informed me there is nothing else they can do for me. Customer Service told me I can call the MANUFACTURER and see what can come out of that call to them with your new purchased pressure washer equipment with the warranty about come to the end.

I took the KOHLER PRESSURE WASHER CLEANER HOME and started the equipment to see if the equipment is running and not shutting down. I did not check THE WATER PRESSURE at this time because everything was Okay. (WRONG!!!) I had NO ideal the equipment did not have any WATER PURESSURE coming from equipment since it just came back for the repair shop. I placed the KOHLER PRESSURE WASHER CLEANER IN STORAGE for the season before I check and notice their where no Water Pressure coming from the machine.

May 27, 2011 I pulled the KOHLER PRESSURE WASHER CLEANER out of STORAGE for work I needed to finish from last year. I did my regular inspection on the equipment and began process all the connections and parts. After all the parts had been connected properly I began to use the equipment. Then I notice that the KOHLER Pressure Washer Cleaner did not have any WATER PRESSURE….


Then I began checking everything on the machine and all of it parts to see if everything was in tack. So, I began replaces things: the hose, spray handle, check the oil, check the gas (regular), check the spark plug, check all connected parts, made sure water was getting the equipment and all these things was good. This is a three years old pressure washer cleaning, how can this be???

I CALLED CUSTOMER SERVICE AGAIN AT HOME DEPOT DEPARTMENT STORE #6347 AND INFORMED CUSTOMER SERVICE ABOUT THE KOHLE PRESSURE CLEANER NOT PRODUCING WATER PRESSURE AND THE REPAIR SHOP WROTE DOWN THEY REPAIRED THE EQUIPMENT.

HOME DEPOT DEPARTMENT STORE, CUSTOMER SERVICE RESPONSED WITH YOU CAN BUY ANOTHER PRESSURE WASHER CLEANER AND GET AT STORE DISCOUNT.

THE RESPONSE I RECEIVED DID NOT MAKE ANY SINCE……


CONCLUSION:

AFTER ALL THE TROUBLE I BEEN THROUGH WITH THIS PURCHASES. THIS IS WHAT I AM ASKING FOR A TOTAL REFUND FOR EVERYTHING I PAID OUT ON REPAIRS AND RECEIVE BETTER BRAND PRESSURE WASHER CLEANER. HOW CAN THE BE WITH A NEW PRODUCT???

PLEASE SEE ATTACHED DOCUMENTS ON ALL THE MONIES I SPENDED OUT ON THESE TWO PRESSURE WASHER CLEANER.


NOT RIGHT!

NOT SATIFIED!

NEED CLOSEURES!


Serial number#: 3828103028 KOHLER PRESSURE WASHER CLEANER.

PLEASE LOOK OVER ALL THE ATTACHED DOCUMENTS AND GIVE ME A CALL ABOUT MY OPTIONS TO SOLVE THIS PROBLEM…


Sincerely, not satisfied with this purchases

Carl Mckissick
2942 Byington Circle
Tallahassee, Florida 32303
Cell # 1-850-556-3021
Faxed# 1-850-562-0311
E-mail: [email protected]