Koodo
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Category: Services
Contact Information Ontario, Canada
[email protected]
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Koodo Reviews
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twinmom2001
July 5, 2011
CUSTOMER SERVICE
Customer service SUCKS!!! I first called March 24th, 2011 to cancel my cell phone (didn't use) and had a lot of trouble communicating with the rep, as he didn't speak very good english. I had to repeat myself, many times. Was on phone to cancel cell for over 40 min. Service was cancelled April 5th...received final bill & paid. Asked for my son's phone (I pay/at university) to be cancelled "next billing period in April". Still receiving bills in June for full account price. When I called today to clear up, they admitted they could see that neither phone was being used (NO airtime used) but that I had only cancelled one service. She explained "they could credit my account". I asked to speak to a supervisor- the rep stated "I am the supervisor". I said well, then I'd like to speak to your supervisor- she stated "I don't have one". I asked how I file a complaint- she says "we don't have a protocol for that". On top of everything She tells me I owe another $59.78 for service for June/July. This can not be how a large company operates this day in age. Is there no one that can help, or do they just get away with ripping off the Canadian public?
-VERY FRUSTRATING!!!
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KOJ
April 8, 2010
Text Messages charged 5,00$
I have been charged excessively for services that I didn't request. I completed a survey online that was described as being FREE and at the end I was asked to enter my cell phone number and a pin would be sent to my phone. I was not informed that there would be charges, the fine prints were so tiny they were impossible to read. Also, I was not informed that they would keep sending me unnecessary messages every single day and that I would be charged by my phone company KOODO. I was told in the text messages that I could stop them by replying STOP which I did to every single one of them. However the messages kept coming; and now I have a 141$ bill and another 77$ bill. I feel that I should pay for these texts since I never agreed to receiving any text messages in the first place. I will be filing a complaint with the CRTC and also sending a copy to the vice-president of Marketing at Koodo, Mrs. Lise Doucet. Thank you.
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