dear sir
bject: complaint regarding ECS mandate policy No. 01731496 and client ID 53106561

Dear sir,
I am holder of captioned policy in the name of KUNAL SONGARA DOB 10/01/1982, in this connection I have to advise that one of your company representative came to my residense in the month of Oct, 2009 and expliain about the scheme & assured me to get minimum 10% return on my deposit even if I deposit Rs 50000/ per year for 3 years either lumpsum or monthly.Not only this he also told that my total deposit in 3 years Rs.150000/ would yield upto Rs. 180000/ or more than that after lock in period of 3 years.Since 50000/ was big amount for me I asked him to make it 10000/ on this he replied that I can change the plan during 3 years whenever I want.Reliying upon him & association with popular brand name i.e. KOTAK I filled up the form & issued a cheque for Rs. 8500/ towards 2 monthly instalment ( Oct & Nov) commancing from Oct, 2009.
on 22nd Oct I received a letter dated 22nd Oct.2009 from your Mumbai head office for lodgement of ECS mandate for monthly premium of Rs. 4250/ with my Uco Bank Ar era Colony Branch. I was shocked to get the information as I dont know when I signed ECS mandate or get it signed by your representative.Anyway considering such a big name of co. I did not object to it.Since than regular monthly instalment of Rs. 4250/ is being deducted from my A/c w.e.f 5th Dec 2009 and every month on 5th date instalments are paid without any default.Suddenly on 25th Sept 2010 Rs 12000/ was paid through ECS without informing me.I immediately stopped ECS mandate & asked through client help desk several time but no response, even I approached Bima lokpal bhopal who suggested me to first lodge complaint to Kotak Mumbai office I did & sent by courrier but to my surprise all my request were not responded, even I told them to refund atleast my t Rs 12000/ which was debited to my A/c without my mandate.
Sir, I am on verge of retirement in 2014 and my hard earning money defrauded by your representative when I come to know that there is no assured return for 10 years.This is realy shocked me & shattered my morale. This incident forced me not to relye upon any one for financial matter may be big company.
I urge upon you to please refund my amount immediately with interest as no longer I want to continue with the scheme. and also let me know under what mandate you have claimed Rs 12000/ without informing me. So I request you to kindly refund my entire sum deposited so far which comes to Rs 68750/- along with interest. I am sure I will get Justice failing which I would compell to approach IRDA or consumer forum for redress my grievances
looking an early & favourable action in this regard.

mobile No. 9893136536
Songara.