KPN

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Category: Services

Contact Information
Netherlands

kpn.nl

KPN Reviews

sekar sasidhar April 28, 2011

iPhone subscription

I bought an iPhone4 from KPN, last December. I requested them to port my mobile number from my old T-mobile connection to KPN. They said it would happen in 1 month and till then they will not deduct any subscription charge from me.

It has been 4 months since and still my number has not been ported to KPN and neither am I being charged any subscription from KPN.

It is like I got an iPhone4 for free from KPN.

I have called up the T-Mobile customer care asking them why my number is not ported to KPN yet. They say that KPN has not yet requested for number portability.

I call up KPN customer care and they also say that no request has been made from KPN to T-mobile for number portability. They requested me to go to the KPN shop and complain.

I went to the KPN shop and complained, not once, not twice but several times in the last 4 months. They say, that it will happen in 1 week, 2 weeks etc., but nothing has happened till now.

Because of this my 2 year contract with KPN instead of getting over by Dec 2012 will extend atleast to May 2012 (as of now) and I'm paying T-mobile unnecessarily for the last 5 months, despite having a KPN connection.

Kindly suggest what I can do get my issue resolved and also get compensation for the trauma I'm facing because of KPN's lack of responsibility.

October 11, 2008

Charging money for service that I dont use !

I had took internet connection & telephone service from KPN and used for 6 months then, canceled after 6 months, as was moving to another city. I sent there help desk many email to cancel the services & called them a lot of time. But everyting in vain, now its 10 months since I canceled or requested to cancel the service since i last used, but they are still charging money from my account.
Few weeks back I called there headquarters as got tired & tried all ways that an English speaking person can try. I talked to a lot of people and they were just forwarding to next department & so on. Finall One of them put me on hold to contact Billing department, guess what "I was on hold for 30 mins." Now few days back they charged me again. Now all I can say is "KPN" is stealing money, nice way to take money to have a totally crappy customer service & website is also of no use.

Plz. help !