I have 6 young Grandchildren and until recently purchased Capri Sun for the children when they visit, which is often.About a month ago, the children were over and had been drinking the Capri Juice pouches. We poured a pouch into a cup for my infant Grandson and quite a bit of black foreign matter was in the see through cup. We poured open a few more into a cup, and each one had the foreign matter in it. We were very concerned as the older children had each had at least 2 pouches and we were quite scared, not knowing what the black foreign matter was and if it was in the juice the older children had already drank.. I called Kraft Foods, it was after hours and there was no option to leave a message, so I immediately sent an email. Thank the Lord the children whom drank the juice showed no signs of illness, and thank the Lord we had poured juice into a clear cup for the baby, and noticed it!

Because it was a weekend, I waited until Monday and received no response from Kraft at all, I called Kraft directly. I spoke with one Rep who really could have cared less about the situation, I asked if she wanted the juice pouches to investigate and she said only if I wanted to send it back. Obviously, she was not a bit concerned! Shortly afterwards, a :higher up" called me back and made arrangements to have the juice pouches picked up so they could send it to a lab.I requested a report on what it was, and they assured me they would send one. She also sent me a refund for my recent purchase of the juice and some free Peace Offering - "Kraft coupons". I was not at all concerned with the refund or coupons, I just wanted to be sure whatever it was my Grandchildren could have drank was not dangerous. I waited about a week after no response and called back and was informed it takes 3-4 weeks for lab test (in which I was not informed of upon my original telephone call) More concerning, now that I had to wait that much longer to worry if the children's health may be in danger. She told me it "could be mold, that is not harmful" Whose opinion is that? I have a Grandchild with severe allergies that could have affected him. I asked her if SHE would like to drink mold, and she answered no. Well, how can she make a statement as that? So blaise, they are! So, I called again today (after still not hearing back from them) Juice was picked up from me on 12/29, today is 1/31, at least 4 weeks and still no word from them. I spoke with a Rep who stammering, informed me the Lab results came back on the 17th, and she would give me a verbal, I stated I wanted the verbal and had requested it in writing, and she said "they should have sent you a report" on the 17th, they did not and we will see if they ever do. Regardless, she evasively told me it was "burnt particles". I informed her I was very unhappy with their Customer Service and how this was handled, if it is even true of their findings, (I have no proof), if it was something serious, goodness knows what could have happened to my Grandchildren. She really could have cared less. I felt it important to let anyone who cares to know of this - it thankfully was not a dangerous situation but had it been, results could have been disasterous for the children, if foreign matter in juice was something that made the children ill. Their concern and Customer service was totally unacceptable! I would want to know, as a Consumer. I know my Children, Relatives and myself will NEVER purchase their product again.