At Christmas last year I purchased a box of Triscuit Thin Crisps for our local supermarket. That evening we had a large group of friends and family over for dinner and I used the crackers I had purchased to compliment a cheese platter I had put together. During the gathering a guest noticed a questionable mass baked inside one of these crackers that looked like a large bug. As you can imagine I was incredibly humiliated as a lot of effort went into making this function a success. Jokes were made throughout the evening and many lost their appetites as they too were eating the cheese platter. I contacted the Kraft Company and the Canadian Food Inspection Agency that week and have been in contact with the inspection agency on and off to date. I am awaiting investigation information. My concern was initially for the safety of the consumer.

After contacting Kraft Foods in Canada and in the US, and receiving little concern about this matter on their end my concern grew. Kraft is one of the largest companies in North America and I was very surprise to discover that they didn’t seem to care about this situation. First I received a checque for the amount of replacement cost for the crackers which I considered an insult as the product ruined an $800 evening and attached to the checque was a letter blaming the grocery store where I purchased this product. It is very evident that the bug entered the product at the factory as it is baked right into the cracker. This insulted me further. Grocery stores are responsible for their success as a company and to try to pass the blame off on them when they knew this was their responsibility was appalling.

Since that time I have not purchased one product from Kraft as I don’t feel safe about their products. Several of our friends and family have expressed the same opinions as well, especially the group that was in attendance at our holiday get together. Everyone seems to continue to mention this incident every time we get together and it still remains embarrassing for me and my family. I feel if the situation was handled differently perhaps my current opinion of the product would be different.

It’s a shame that big companies have such little regard for the people who are responsible for making them a success. A consumer has little or no power over large businesses. Perhaps if Kraft is aware that not every consumer will just accept bad customer service than they will change their policies in the future.

Got a Tassimo Pod coffeemaker at Christmas. The pods are expensive. The Cappuccino foaming milk creamer pods sometimes do not engage in the proper hole & then it does not work & it's impossible to get the milk out of the pod without a big mess. For the price of these pods...this should NEVER happen, and yes...I am very careful putting them in. I would like some reinbursement for a pkg. of these pods.

I cannot believe that my Oscar Mayer has disappointed me. After so much dedication through my life to them. I bought my normal Hearty THICK CUT bacon, barcode...44700 01990 ex date Jan 29. My husband thought he was at The Waffle House. The bacon is so thin I can read a newspaper through it.

Im writing becuase im a lover of Kraft buttermilk ranch dressing i buy at least 10 bottles a month, but now that u have changed the taste it tastes horrible. It takes like sandwich spread. I started buying the large gallon size of buttermilk ranch and now walmart dont even carry it anymore i've tried several stores they only carry the original gallon ranch but not buttermilk and the smaller new bottles is terrible, so now im online trying to find the original Buttermilk Kraft ranch.

OMG...what did you do to the OLD CATALINA? Where did the new recipe come from?...definately, NOT from a Catalina lover. I will NEVER buy the new one again; and I will tell everyone I know about this awful taste - it ruined my entire batch of taco salad and we had to go out for dinner. You should NOT take the old Catalina off the market, if you do tell me where to buy the old one.