KraftMaid Cabinetry

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Category: Home & Garden

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United States

KraftMaid Cabinetry Reviews

Tab 68 April 17, 2011
Poor quality
I also purchased cabinets from Kraftmaid/Lowes/HomeDepot. They have been out to my house at least 4 times. They finally hired a contractor to repaint my sink base and a year later the crap is peeling off. I have had numerous issues with this. Peeling paint, cracks in doors and doors not lining up properly. I also have issues with inside the cabinets and drawers. If you wipe them down to get crumbs or anything else out, then the whole bottom starts peeling the fake would they used. I would never recommend Kraftmaid. They don't stand behind what they build. They totally suck.
Booray April 4, 2011
No replacement parts
I bought a house that was remodeled 10 years ago with Kraftmaid kitchen cabinets. They were fine except that one of the door hinges broke 6 weeks ago. Forget going to their website for a replacement! You have to go to a dealer and there are none nearby in WV!! The ones I have found cannot seem to get an answer from Kraftmaid!! So I have a door dangling by a single hinge!!! Going on 6 weeks now - I will NEVER consider their cabinets in any future constuction!!!

I understand they are going through some corporate reorganization and relocating offices but they seem to have forgoten about CUSTOMER SERVICE! Pitiful.
Biver February 21, 2011
Poor Quality Cabinets
Ipurchased Kraftmaid cabinets and the finish was full of dirt and smudges. A lowes sales rep came to my house and agreed that the finish was poor and ordered new doors for me. When the new doors arrived the finish on these doors were worse than the first ones. So I wanted a rep. from Kraftmiad to see the cabinets. The rep. showed up and opened one of the doors up and saw what appeared to be spray caulk on the face of the door and said that was not good.(REALLY) He also said that the other problems with finish were acceptable as far as their quality allowed. I asked him to send a truck and I would load them up and they could give me my money back and I'd go buy cabinets from someone that new about quality. He said that they couldn't do that and he would order me new doors and follow the build personally and when Lowes received them he would inspect them at the store before they were sent to me. So now I have 27 doors of poor quality in a spare room that maybe one day I'll use as for a bonfire. I needed three more cabinets to finish my kitchen and like a dummy I went with Kraftsmaid again so the cabinets would match. And much to my surprise they did an excellent job.(that's sarcasm) One of the cabinets had no finish on part of the frame. So next time I need cabinets guess were I won't go. I advertise for Kraftsmaid all the time and have steered about 11 people away from their cabinets and will continue to do so. Even after they gave me a little money back. The cabinets still look like crap.
Meggie9763 January 31, 2011
They don't care
I've been emailing with Kraftmaid trying to navigate the website to find the exact cabinets, finish, door style and measurements. They don't seem very interested in responding. I've received 2 emails which left me with further questions. In my last email, I had said I would like to order in a day or so and NEED this information - nothing back in 3 days! I hope others here have filed complaints with the BBB and not just vented on this website. If you want to hit a company where they live, give them a bad rating on the BBB!
Mony November 4, 2010
Poor quality
I purchased two different Kraftmade vanities, different styles and different finish.

One Vanity finish was so poor I had to send it back.

Finish on both vanities were poor and not consistent.

Some seems were smooth, some not filled and sanded, some were uneven.

Doors have a ¼ “ gap around them, even after the best possible adjustment.

Some draw fronts were warped, some were gouged, some had a nail hole.

It's as if there is no quality control, or they simply do not care.

I would never buy another Kraftmade product again. There product is anything but "Kraft Made"

Buyer beware!
Dawn M. September 27, 2010
Bad service
I signed a contract w/Lowe's to redo my kitchen cabinets, I chose Kraftmaid Cabinets Top of the line. I requested a Light Oak Cabinet finnish.

I paid in advance to get order started on May 31, 2010. Received the cabinets 4wks. later. Upon opening the boxes W/ builder we found the cabinets a light oak, BUT the doors were a multiple of colors !

When the second round of doors came in, the cabinet doors were 6" to high!

I finally took delivery of the corrct doors on Sept.7th. . The colors are still a little off, but at this point I'm exasperated & done with this company.

I will never recommend this company's product to anyone! I feel like I wasted my money & mt time!!
Jack P July 5, 2010
Bad service
We purchased kitchen cabinets from kraft maid through home depot, eight years ago. Total cost: 22, 000 K.quarter rouund around cabinets was starting to look old, so I called home depot to order some and was told that the finish of my, porcelain glaze, has been discontinued. home depot went on to tell me that kraft maid suggested that we try and stain the quarter round our selves, even though this finish is a four step finish. the home depot guy was trying to tell me that neither home depot or kraft maid have any responsibility towards us. My husband contacted the home depot head office and filed a complaint. we are awaiting a response. I have to say that DANNY, at the head office took the time to listen to us.he however said that he still has to check with kraft maid about a solution.
Elvis May 26, 2010
Poor quality products
Had custom built cabinets from Kraftmade that cost almost $9000. After installing and inspection, we noticed that the finish had what appeared to some foreign particulets under the finish (possiblye saw dust). The fisnish was extremely rough in many places, and the wood had large knots and imperfections and goughes. We complained to Lowes, the distributor, and they sent a factor rep to exam the doors (13 out of 15 were unsatisfactory). He mad pictures but never mad any comments about the doors, although by the negative motion of his head, we concluded he was not happy with the quality either. Bottom line, they replace the cabinet doors, which after waiting three weeks for delivery turne out to be actually worse than the original doors. My wife and I are really Pissed. Attemps to contact the Lowes rep have been unanswerd. I rest my case.
WalB73 November 3, 2009
Rude and unfair
Do not buy from Kraftmaid. They treat the employees like crap and unfairly so that someone can have nice cabinets. When they do layoffs they say they are "temporarily" moving people around, but that is not the case. Wherever they move the people they are stuck there. However, when they call people back from layoff, those people get the good jobs. The HR offices are rude to the employees when they bring up these issues. In my words, do not buy from this company. I wouldn't want to buy something from someone if I knew they were treated badly in order to get the product out.
ZacJ74 September 29, 2009
Do not purchase from them
We ordered a whole kitchen worth of cabinets in February. The majority of the cabinet doors were defective and sent back. We went through the same process 3 additional times. It is now September and we are still waiting for the next batch of doors to come in for approval. A sales rep was sent out after we rejected the 2nd batch of defective doors and said they were acceptable. Scratched doors with uneven coating and unfinished edges is hardly acceptable. We paid for showroom quality and expect to receive it. We will never purchase anything from this company again.

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