I have many choices for where I buy my groceries and household items and I ALWAYS chose Krogers. I am a mother of 3 and my husband is retired from the army serving two tours in Iraq where he was seriously injured. I work for a retail company where customer service is ALWAYS the first priority. The customer is is the foundation for any company to become and stay a success because they will be your ultimate source for advertising, your walking billboard. I see many faces throughout the day who I tell some of the most private things to because I know without these clients customers I don't have a business or job. I would always refer people to Kroger for everything. Me as a customer for Kroger, your base customer the mother of three am now going to advertise your company as insensitive, degrading, and a recommendation to avoid. As I said previously my husband is a disabled veteran thus being said we have government assistance in the form of WIC for baby formula. We don't receive a food card I spend an addition 800.00 a month on average on groceries at Kroger. I went to Kroger and had to buy my formula and was rang out by a young girl who was being trained by another lady who I well know because of her rudeness to me each and every time I go through her line. She is the ideal picture for someone who shouldn't work in customer service in any way. Her in itself is a plague on your Eastgate Kroger. She grabbed the cans of formula from the cashier and said "you cant get those. they are not the same ounces as read on the coupon." Becuase Similac repackaged their cans the ounces are less than what are listed on the coupon. I explained this to her and told her I got the same cans there a week before. she went to find a manger which she couldn't and came back and said "you cant get them". I asked her to try to find me an alternative formula because they have been repackaged and she responded by telling me I could "call the WIC office in the morning". I don't know if she realized I spend so much a month their and not including formula it my money. I explained to her I had to work in the morning and responded by saying "they are open 5 days a week". Which again I work. I told her that I was going to just go to Walmart or Meijers and she said "OK". When I said that I not only meant I would go to those stores for my formula but I would also take my average of 800.00 a month with me, tell every customer I see come through my counter, twitter it, blog it, put it on my facebook, tell other families of disabled veterans, tell the cashiers at competing stores so they can share the story, and write you this very letter. I don't know how much impact I can make in my small area of the country, but where my voice can be heard, my story will be told. I know there are rules and regulations that your company has to follow for WIC but as an employee Amber from Eastgate Krogers failed you as a company and me as a once loyal customer. She is rude to me each and every time I go into the store.

I often car pool with people from work. Well one day we stop at the local Kroger and we all get our own purchases to pay for seperately. Well clearly we all were well over 21 and purchasing for our items with seperate transactions. Well the person after me was purchasing alcohol. The cashier demanded to see my i.d for there alcohol. Now keep in mind I had already paid for my grocery items. The cashier got a attitude with me and said if I didn't show him my I.D for some one elses beer transaction he would call the manager and not sell to the other person. Well even after the other party showed there I.D and I refused to show mine because I was done with my purchases, and not to mention I am old enought to be the cashiers mother. Well I ended up having to leave the store, and they sold the other person the alcohol. I felt bullied and treated unfairly, is this even a Kroger policy? It makes no sense, seperate adults, seperate transactions! I will never go there again!

I have been shopping here for years and was in the store earlier and heard a manager scream and curse at a little girl maybe 18 or younger i asked a cashier what was going on and who this man was i was told he is the manager mr. crosby and he bullies all of his employees like this to humiliate a little girl in public that takes a real tough guy i can guarantee you if my husband had been with me this man would of had his hands full cussing at a little girl like that i would suggest noone shops at kroger on south limestone in springfield ohio i will never go there again and i am advising all friends family and anyone who listens to do the same i just believe a company would let a man like this to be in charge

I went to this Kroger on 02-16-10 at approx 1pm to collect a money transfer through the western union dept located in the Kroger store.The transfer was in the amount of $450.00.The woman that handled the transaction shorted me $100.00.I chose to use a swear word to get the correct amount of money again and she told me to leave the store.She made the original mistake not counting out the correct amount in the first place.I really believe she was trying to manipulate the cash for a shot at stealing the hundred she neglected to include in the service.

I was at 10PM to buy a turkey for Thanksgiving Dinner. There was a small tag saying "Save $8.00" on whole turkey with "KrogerPlus Card", valid through Sunday, Nov 29, 09. So, I picked one turkey and went to an express cashier machine. It did not give me the discount it claimed right before I swiped my credit card. One of employees said "you need to buy $10 worth grocery." I said to them, it's not on the discount slip that I need to purchase $10 worth other groceries. She said that Kroger goes by the advertisement brochure, and she was trying to baby me that I don't know about the Kroger procedure is, and all. So, I go back and grabbed a bottle of wine which is priced more than $10. I went back to the cashier, and she said "No, alcohol does not count." So, again I said where does it say that alcohol purchase was excluded from the $10? She said that it does not say that anywhere, but "Kroger Procedure" exclude the alcohol purchase from the discount. At 10PM, am I supposed to learn how Kroger runs the business? I sometimes bump into the service providers who do not realize who are the real boss (customers). Kroger just sees people as a way of making money from! Let's them know who are the REAL BOSS! There are other stores like Meijer, Wal-Mart, and other local stores who will treat us more polite and courteous. No more Krogers, please. I refuse to shop at Krogers.