I reported my Complaint which I was given a number #10032169. I walked back into Frys located on Highland and 20th street to get my cane. I was so excited to see it that I told the customer service rep, that it was my cane and I could I get it. The customer in front of me screamed that I was rude and your customer rep agreed and told me to my face I was rude for asking for my cane. I had to limp into the store to get it as I left it in the grocery basket after shopping there.
I left and my granddaughter heard the whole thing and thought it was horrible the way I was treated. On her advice, I went back into the store to report it to a manager. The rude customer that screamed at me got in between me and the assistant manager and wouldn't let me complain. Instead, she screamed I was a drug addict, pscho or an alcoholic in front of the whole store. The Assistant Manager didn't do a thing about it and I left humiliated. Haven't been back there since.
2 Weeks later, I get a call from Siad, the Manager. I explained it to him and he completely blamed the customer and made no mention of his employee that played into the customers mentality. I haven't heard a word since from Siad and it's been 2 weeks. He has dropped the ball and blown me off like a piece of lint on his suit.
From here, if I don't receive some kind of action from Kroger acknowledging my humiliation and the employees being reprimanded, I am afraid I will be forced to take further action. I am a paralegal and know how to file law suits.
I expect to be treated with some kind of respect here.
I am sorry that I have to take this further, but your manager, Siad at that store has done nothing and I expect him to do nothing because he has let this go like it's nothing to him.
Sincerely,
Joan Bennett
(602) 465-4003

When you use you debit card to the gas station they put a $100.oo hold on your bank account.

This has happened on more than ONE occassion, but they are BAD for having a "Clearance" tag on the utilities bar, but then having something totally DIFFERENT than what's PRESENTED there beyond that sign. All a customer sees (without putting on their spectacles or magnifying glasses) is 'CLEARANCE SALE, DISCONTINUED ITEM'..and loads and loads of the so called PRODUCT directly behind this label.

It's not until you get up to the check out counter AND YOU WATCH, to be made aware that what you THOUGHT you were purchasing (as a discontinued product), was, in fact, the same product, but with a different UPC code..and, in fact, they were OUT of the so-called "discontinued product".

Like I said, this has happened on more than one occassion, and I think the consumer needs to be aware that Kroger practices this maniupulation on a daily basis.

In fact, in my opion, (and my father's before me) they are NOTORIOUS for doing this.

Krogers..CLEAN IT UP!